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Automatic Top Up service launched

February 12th, 2010

Following customer feedback we are very pleased to announce the launch of our new Automatic Top Up system.

If you want to save time and not worry about Topping Up your account, then this new service is for you. It’ll mean that you can concentrate more on your calls and think less about your call charge balance.

Whenever your Call charge balance goes below £5, your account will be automatically Topped Up with an amount you have chosen.

How it works
The next time your account reaches £5 your account will automatically be Topped Up, we will also send you an email every time an Automatic Top Up is made.

If for some reason we are unable to take payment, we’ll send you an email to let you know, if this happens you will need to Top Up manually using the Novero Platform and you will also need to re-activate the Automatic Top Up service.

Setting Up
There is no charge to use the Automatic Top Up service and it is very simple to set up; When you next add Call Credit to your account, just click on the “Activate Automatic Top Up” check box, select the amount you want to Top Up with and then enter your card details, and that’s it!

Automatic Top Up

For more information please see our Pay As You Go and Automatic Top Up system please visit – Pay As You Go.

New TTNC Number Information Look-Up Tool

January 8th, 2010

We have developed and now released a tool designed to help people find information about specific telephone numbers and their operators. If you’re looking to manage all your numbers in one place, this tool will be the place to start. With it you can find out the provider of any given number, which we can then use to determine if the number is able to be ported to TTNC. Visit our Number Look-Up Tool and try it for yourself.

For more information on this process go to the Number Porting page.

Our data comes straight from Ofcom and is updated regularly to keep the information accurate and helpful to you.

New 111 non-emergency healthcare phone number confirmed

December 18th, 2009

Ofcom today confirmed that it will allocate a new memorable three-digit phone number – 111 – for NHS non-emergency healthcare services. This will enable the Department of Health to introduce the service to make it easier for patients to access healthcare in their local area.

The statement can be found here: New 111 Non-Emergency Number

Ofcom publishes Consumer and Business Consumer Experience reports

December 10th, 2009

Ofcom today published its annual Consumer Experience report which looks at the overall experience of consumers in the communications market and shows that consumers are finding new ways to save money on their phone, broadband and pay TV services.

Ofcom also published its first Business Consumer Experience report which explores the take-up and use of services by UK businesses and their views about landline, mobile and internet services. The research showed that telecommunications services are becoming more important to UK businesses with communicating on the move vital for many firms.

Ofcom is addressing the concerns raised in both the Consumer Experience and the Business Consumer Experience in its draft annual plan, also published today. The plan sets out nine priority areas where it wants to make significant progress over the coming year, including making progress on mobile and broadband not-spots.

The Consumer Experience and Business Consumer Experience reports can be found here: http://www.ofcom.org.uk/research/tce/

The draft annual plan can be found here: http://www.ofcom.org.uk/consult/condocs/draftannplan1011/

Introducing Call Blocking Service

December 4th, 2009

After the successful release of our new SMS Services we are proud to announce that TTNC is releasing a new Call Blocking Service further expanding our array of Intelligence Network Solutions.

Call Blocking
Call Blocking will enable users to block incoming calls to their numbers from specific callers or from groups such as Withheld or 0845 numbers. We even show you the numbers for the last 10 callers to your number so you can easily block a nuisance caller as soon as they ring.

Call Blocking comes in two packages;

  • Call Blocking 20 Numbers £29.95
  • Call Blocking 50 Numbers £49.95

How to order Call Blocking
Call Blocking can be purchased through the Novero Platform. Simply log in with your details, select the number you wish to add Call Blocking for, select “Add Service” from the left hand menu and proceed with the transaction.

Call Blocking can be configured using our Novero Platform™ which all of our customers are given access to in order to manage their number 24 hours a day.

Read more: Call Blocking Service

Ofcom Update: December 09

December 1st, 2009

This month’s update covers:

  • Office of the Telecommunications Adjudicator Update
  • Updated version of Reference Parameters for Digital Terrestrial Television Transmissions in the UK
  • Conserving geographic numbers
  • BT exemption request – supply of BT Basic in Ebbsfleet
  • Media Literacy eBulletin
  • Radio Licensing Monthly Update
  • TV Licensing Update
  • CRR – Office of the Adjudicator
  • Exemption to BT Undertakings – flooding in Cumbria
  • Corrections to Charge controls for Wholesale Line Rental and related services statement and consultation

Office of the Telecommunications Adjudicator Update
The independent Office of the Telecommunications Adjudicator (OTA2) today published its update for November 2009. This shows that at the end of November there were 6.26 million unbundled lines and 6.13 million Wholesale Line Rental lines. The number of telephone numbers using Carrier Pre-Select was 3.80 million.

The update can be found here: http://www.offta.org.uk/

Updated version of Reference Parameters for Digital Terrestrial Television Transmissions in the UK

Ofcom has published an updated version of the Reference Parameters for Digital Terrestrial Television Transmissions in the United Kingdom which sets out the technical parameters that digital terrestrial television services are permitted to use. The document has been revised to include specifications for high definition television services in advance of their launch later this year.

Consultation: http://www.ofcom.org.uk/tv/ifi/tech/codes_guidance/dttt_uk.pdf

Conserving geographic numbers
Ofcom published a consultation on conserving geographic telephone numbers by proposing to reduce the size of number blocks allocated from 10,000 to 1,000 in an additional 336 areas of the UK. This is to ensure the best use is made of the UK’s telephone numbers.

The consultation can be found here: http://www.ofcom.org.uk/consult/condocs/conserve/

BT exemption request – supply of BT Basic in Ebbsfleet
This month Ofcom published a statement giving consent to BT to discount calls and connection charges to 300 BT Basic customers in Ebbsfleet, Kent where BT is piloting fixed telephone services using fibre-based technology. This will be permitted from 31 December 2009 to 31 December 2011.

The statement can be found at: http://www.ofcom.org.uk/consult/condocs/bt_exemption_ebbsfleet/statement/

Media Literacy e-Bulletin
This month’s Media Literacy e-Bulletin features news on the Get Safe Online Summit and NIACE’s conference on digital participation. It also includes information on anti-bullying resources and safety advice for online shoppers. The media literacy e-Bulletin can be found here:

http://www.ofcom.org.uk/advice/media_literacy/medlitpub/bulletins/issue27/

Radio licensing update
The Monthly Update provides information about Ofcom’s broadcast radio licensing activity, including details of commercial radio licence re-advertisements, changes to the formats of stations, and community radio licence awards.

http://www.ofcom.org.uk/radio/ifi/rbl/rbupdates/update1109/

TV licensing update
The latest information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences, can be found here:

http://www.ofcom.org.uk/tv/ifi/tvlicensing/tvupdates/monthly/200911

CRR – Office of the Adjudicator
The Office of the Adjudicator (CRR) Periodic Report is now available on the website: http://www.adjudicator-crr.org.uk

Exemption to BT Undertakings – flooding in Cumbria
This month Ofcom published letters in relation to exempting BT from certain aspects of the BT Undertakings. This follows the emergency work carried out by BT after the floods in Cumbria.

Ofcom Response (pdf)
BT Letter (pdf)

Corrections to Charge controls for Wholesale Line Rental and related services statement and consultation
Ofcom published details of small corrections to the statement and consultation Charge controls for Wholesale Line Rental and related services published on 26 October 2009.

Details of the corrections can be found at:

http://www.ofcom.org.uk/consult/condocs/wlr/

TTNC Releases New Services and New Updates

November 27th, 2009

At TTNC we provide business’ with many services which allow them to be in total control of their numbers without having to constantly monitor them. With Missed Call Alerts, our customers would receive an email alert every time a call to their number is missed and with our Voicemail service all messages are sent as alerts to our customers via email too.

Understanding that business today is extremely mobile, TTNC has moved to try and provide this level of control and notification whilst on the move. This is why we have introduced our new facility of SMS Message Alerts.

SMS Alerts direct to up to 3 mobile numbers†

All of our current services, which alert you via email, can now have SMS Messages enabled as well as, or in place of email alerts. These include;

You are able to specify up to 3 mobile numbers for your SMS Message Alerts, similar to the 3 email addresses for Email Alerts. You can read more detail on our Alert Services page.

†SMS Alerts are charged at 15 pence per message (deducted from your Call Credit) or alternatively you can purchase a bulk of SMS Messages, which are stored in your SMS Credit Balance. A new facility is available via the Top up section of the Novero Platform in order to purchase SMS Credits.

In accordance with this new payment system SMS Charge Statistics are now available to view on your account as well as Low SMS Credit alerts similar to Low Call Credit Balance alerts.

Customisible Low Call Credit and Low SMS Credit Alerts

With this new level of control we are also providing our customers with Customisable Low Call Credit and Low SMS Credit alert Thresholds. Until now Thresholds were set at £15, £10 and £5 remaining but you can now change these to amounts more appropriate to your business. Alerts will be sent to you once your Call Credit Balance or SMS Credit Balance passes the set Thresholds. You are able to receive alerts by Email or SMS Message to up to three recipients.

How to take advantage
In order to use these new facilities you will need to have an account for our Novero Platform, which every customer gets after purchasing a telephone number from our website. Once you have logged into your Novero account, these options will be available to you provided you have the relevant services purchased and enabled on your account. For further assistance please consult our online Novero Platform Manual.

Ofcom Update: Monthly Update November 09

November 6th, 2009

Office of the Telecommunications Adjudicator Update

The independent Office of the Telecommunications Adjudicator (OTA2) has today published its update for October 2009. This shows that at the end of October there were 6.2 million unbundled lines and 6.14 million Wholesale Line Rental lines. The number of telephone numbers using Carrier Pre-Select was 3.83 million. The update can be found here.

OTA-Broadcast Transmission Services report

Ofcom has today published a report from the independent Office of the Adjudicator – Broadcast Transmission Services (OTA-BTS) for the period from 1 July 2009 to 30 September 2009. A statement was also published on principles for the pricing of new transmission agreements.
The reports can be found here.

COSTA: Advertising breaks in news and children’s programmes

Ofcom has published FAQs relating to the rules that come into force on 1 December 2009 concerning advertising breaks during news programmes and children’s programmes.
The FAQs can be found here.

Listed Events: Ryder Cup, 2010 and 2012:

Ofcom has granted consent for BSkyB’s live coverage of the Ryder Cup in 2010 and 2012. The Ryder Cup is a Group B listed event. This means that a non-qualifying service (one that is not available free-to-air to at least 95% of the population) may acquire the rights to live coverage, provided that the rights to broadcast highlights have been offered to a qualifying service. The BBC, which is a qualifying service, has acquired the highlights rights, therefore consent for BskyB’s coverage is automatic. The statement can be found here.

Media Literacy eBulletin

This month’s Media Literacy e-Bulletin features news on the Consortium for the promotion of Digital Participation, Race Online 2012 and Get online day 09. It also includes items on recent work by the Internet Watch Foundation, Childnet International and the BBC, and highlights new Ofcom research on adult and children’s media literacy. The Media Literacy e-Bulletin can be found here.

Access Services

Ofcom has published its quarterly report on the provision of access services (subtitling, signing and audio description) by broadcasters for the third quarter of 2009. The full report can be found here.

Consumer Protection Test

The Consumer Protection Test for telephone number allocation focuses on communications providers who have used numbers to cause serious or repeated harm to consumers. Ofcom will not allocate 070 personal numbers, 0871/2/3 special service higher rate numbers and 09 premium rate numbers to anyone who appears on either of two lists. We strongly encourage all providers that assign telephone numbers to others to take best use of numbers and consumer protection into account and to refer to the following two lists that we are publishing when making assignment decisions. The latest ‘Under Assessment’ and ‘Number Refusal’ lists have been updated here.

Investigations Activity report

The Investigations Activity report summarises Ofcom’s investigations activity during the period between 1 April and 30 September 2009 and in particular focuses on our performance in meeting a range of key performance indicators. The report can be found here.

Radio licensing update

The Monthly Update provides information about Ofcom’s broadcast radio licensing activity, including details of commercial radio licence re-advertisements, changes to the formats of stations, and community radio licence awards. This month, the update also includes details of how to apply for a grant from the Community Radio Fund. Details can be found here.

TV licensing update

The latest information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences, can be found here.

PhonePayPlus welcomes Ofcom’s statement on PRS regulation

October 29th, 2009

PhonepayPlus, the phone-paid services regulator, welcomed the publication of Ofcom’s statement on the regulation of premium rate services (PRS). Ofcom has asked PhonepayPlus to take forward a number of the actions arising from the review, including:

  • A mandatory registration scheme for the PRS industry;
  • An expansion of its current Number Checker service to cover all PRS numbers, as far as possible;
  • A consultation on strengthening PRS advertising requirements to improve pricing transparency;
  • Consideration of creating complaints handling standards for the PRS industry.
  • PhonepayPlus agrees that these measures, implemented carefully, could bring significant improvements to PRS regulation. It intends to work closely with the PRS industry to ensure any changes to the regulatory framework are effective and proportionate.

PhonepayPlus is currently revising its Code of Practice and will look at incorporating these recommendations into the Code. It will set out further detail on how these proposals will be taken forward when its Business Plan is published for consultation later this year.

Ofcom’s full statement on PRS regulation can be found here.

Pan-European Helpline Numbers

October 28th, 2009

Ofcom today confirmed the organisations that will run the first pan-European 116 helpline phone numbers in the UK.

The following organisations have been selected to provide their services on these 116 numbers:

  • Missing People will use 116 000 for a missing children helpline;
  • NSPCC will use 116 111 for its ChildLine service; and
  • Samaritans will use 116 123 for an emotional support helpline.

116 numbers will allow anyone travelling around Europe to access providers of similar services by calling the same six-digit memorable number, making it easier for visitors to find the right number when they need help or advice.

Further information can be found here: Ofcom – 116 Numbers Update