Advice about Coronavirus scam calls and texts
With Coronavirus being one of the most talked-about subjects in history, it's no surprise that fraudsters are doing everything they can to exploit the situation.
How-To: Choose which calls to accept with Call Screening
Call Screening will tell you which number your calls are coming from and give you the choice of when to accept a call.
How-To: Visually identify your inbound calls
If you're using one of our inbound numbers we can make your telephone display show your TTNC number (the dialled number) rather than the caller's number.
New 07 Mobile Numbers released
We’re pleased to announce that we can now offer UK 07 Mobile Numbers to our customers. Our Mobile Numbers can be used in the same way as our other numbers and work with all of our services
Scam calls fall by 75%
Scam calls using the 070 number range have decreased by 75% between October 2019 and September 2020.
How-to: Reduce nuisance and unwanted calls
How to set up Call Blocking. Follow these simple steps below and you will able you to start blocking those unwanted calls in just a few minutes.
Vulnerable customers: Ofcom's best practices
Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.
Ofcom: Support for struggling bill payers
If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.
Ofcom: Fewer nuisance calls, but more to do
Reports show that nuisance calls to UK landlines have fallen by 22% over the last 3 years.
Ofcom: Contract end and best deals communication
New rules come into effect this month, which could save money for more than 20 million people.
TTNC Customer Support
We are obsessed with excellent customer service and giving customers the best possible support. Every single person in the TTNC team feels the same way about this, it's not just a management thing, it's in our core.
Season's greetings from TTNC
I want to start by saying big thank you to all of our customers and wish you and your families the very best for Christmas and the New Year. As we approach 2020, I want to take a look back at some of our achievements, some industry news and to share some of our plans for the coming year.
Ban on selling ‘locked’ mobile phones
Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.
Ofcom fines company for 'Telephone Slamming'
After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.
Information, Connection and Signposting Services (ICSS) update
The PSA has introduced new Special conditions for all ICSS which will come in to force on 20 December 2019. The new special conditions aim to reduce confusion and protect people from high call charges when using an ICSS.
070 Personal Numbers released
We’re pleased to announce the release of 300,000 new 070 Personal Numbers. These Numbers can now be purchased on our website and in our customer control panel – myTTNC.
New rules for phone-paid subscription services
The Phone-paid Services Authority (PSA) introduced new rules for Phone-paid subscription services which came into effect on the 1st November 2019.
Tags now included in CDR downloads
Download your call data records (CDR’s) and you will see your phone number tags on CDR downloads.
10 million numbers released
Ofcom introduces new 020 4 number range for London. Ofcom has today announced the release of 10 million new phone number for the London area.
New Framework for fairness
In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.