FluBot 'package delivery' SMS scam

Many people have reported receiving a text message asking them to install a delivery tracking app because they have missed a delivery. The app is spyware known as FluBot, and it's affecting Android phones and devices throughout the UK.

News
TTNC Goals for the year ahead

Every March, we plan and set out our goals for the year ahead, which runs from April to the end of March each year.

Company News
Advice about Coronavirus scam calls and texts

With Coronavirus being one of the most talked-about subjects in history, it's no surprise that fraudsters are doing everything they can to exploit the situation.

News
How-To: Choose which calls to accept with Call Screening

Call Screening will tell you which number your calls are coming from and give you the choice of when to accept a call.

How-to
How-To: Visually identify your inbound calls

If you're using one of our inbound numbers we can make your telephone display show your TTNC number (the dialled number) rather than the caller's number.

How-to
New 07 Mobile Numbers released

We’re pleased to announce that we can now offer UK 07 Mobile Numbers to our customers. Our Mobile Numbers can be used in the same way as our other numbers and work with all of our services

Virtual Numbers
Scam calls fall by 75%

Scam calls using the 070 number range have decreased by 75% between October 2019 and September 2020.

News
How-to: Reduce nuisance and unwanted calls

How to set up Call Blocking. Follow these simple steps below and you will able you to start blocking those unwanted calls in just a few minutes.

How-to
Vulnerable customers: Ofcom's best practices

Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.

News
Ofcom: Support for struggling bill payers

If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.

News
Ofcom: Fewer nuisance calls, but more to do

Reports show that nuisance calls to UK landlines have fallen by 22% over the last 3 years.

News
Ofcom: Contract end and best deals communication

New rules come into effect this month, which could save money for more than 20 million people.

Regulatory
TTNC Customer Support

We are obsessed with excellent customer service and giving customers the best possible support. Every single person in the TTNC team feels the same way about this, it's not just a management thing, it's in our core.

Services
Season's greetings from TTNC

I want to start by saying big thank you to all of our customers and wish you and your families the very best for Christmas and the New Year. As we approach 2020, I want to take a look back at some of our achievements, some industry news and to share some of our plans for the coming year.

Company News
Ban on selling ‘locked’ mobile phones

Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.

Regulatory
Ofcom fines company for 'Telephone Slamming'

After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.

Regulatory
Information, Connection and Signposting Services (ICSS) update

The PSA has introduced new Special conditions for all ICSS which will come in to force on 20 December 2019. The new special conditions aim to reduce confusion and protect people from high call charges when using an ICSS.

Regulatory
070 Personal Numbers released

We’re pleased to announce the release of 300,000 new 070 Personal Numbers. These Numbers can now be purchased on our website and in our customer control panel – myTTNC.

Virtual Numbers
New rules for phone-paid subscription services

The Phone-paid Services Authority (PSA) introduced new rules for Phone-paid subscription services which came into effect on the 1st November 2019.

Regulatory
Tags now included in CDR downloads

Download your call data records (CDR’s) and you will see your phone number tags on CDR downloads.

Services
10 million numbers released

Ofcom introduces new 020 4 number range for London. Ofcom has today announced the release of 10 million new phone number for the London area.