How to avoid and protect yourself from ‘slamming’
Ofcom has fined two telecom companies a total of £35,000 for taking over phone services of more than a hundred people without their knowledge or permission, a practice known as 'slamming'.
45 million people were targeted by scam calls and texts this summer
New Ofcom research reveals that almost 45 million people in the UK have received potential scam texts or calls in the last three months.
Coronavirus scam calls and texts
Ofcom has received yet more reports of scam calls and texts relating to the coronavirus. Scammers call home phones and send text messages to mobile phones, which contain misinformation or could leave you out of pocket.
Scams Awareness Campaign 2021
Last month the UK's Citizens Advice service launched their Scams Awareness Campaign. This annual campaign is all about helping people recognise a scam, report it to the relevant organisations and talk about their experiences to help raise public awareness.
FluBot 'package delivery' SMS scam
Many people have reported receiving a text message asking them to install a delivery tracking app because they have missed a delivery. The app is spyware known as FluBot, and it's affecting Android phones and devices throughout the UK.
TTNC Goals for the year ahead
Every March, we plan and set out our goals for the year ahead, which runs from April to the end of March each year.
Advice about Coronavirus scam calls and texts
With Coronavirus being one of the most talked-about subjects in history, it's no surprise that fraudsters are doing everything they can to exploit the situation.
How-To: Choose which calls to accept with Call Screening
Call Screening will tell you which number your calls are coming from and give you the choice of when to accept a call.
How-To: Visually identify your inbound calls
If you're using one of our inbound numbers we can make your telephone display show your TTNC number (the dialled number) rather than the caller's number.
New 07 Mobile Numbers released
We’re pleased to announce that we can now offer UK 07 Mobile Numbers to our customers. Our Mobile Numbers can be used in the same way as our other numbers and work with all of our services
Scam calls fall by 75%
Scam calls using the 070 number range have decreased by 75% between October 2019 and September 2020.
How-to: Reduce nuisance and unwanted calls
How to set up Call Blocking. Follow these simple steps below and you will able you to start blocking those unwanted calls in just a few minutes.
Vulnerable customers: Ofcom's best practices
Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.
Ofcom: Support for struggling bill payers
If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.
Ofcom: Fewer nuisance calls, but more to do
Reports show that nuisance calls to UK landlines have fallen by 22% over the last 3 years.
Ofcom: Contract end and best deals communication
New rules come into effect this month, which could save money for more than 20 million people.
TTNC Customer Support
We are obsessed with excellent customer service and giving customers the best possible support. Every single person in the TTNC team feels the same way about this, it's not just a management thing, it's in our core.
Season's greetings from TTNC
I want to start by saying big thank you to all of our customers and wish you and your families the very best for Christmas and the New Year. As we approach 2020, I want to take a look back at some of our achievements, some industry news and to share some of our plans for the coming year.
Ban on selling ‘locked’ mobile phones
Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.
Ofcom fines company for 'Telephone Slamming'
After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.