TTNC's round-up for 2018 and the plan for 2019
A summary of TTNC’s work and achievements for the past 12 months, and news for the coming year
TTNC Call Recording Control
TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.
Fined for not providing access to 999 and 112 Emergency Services
Following an investigation, Ofcom has imposed a £24,500 fine to cloud communications company 'Vonage' for failing to provide uninterrupted access to 999 and 112 Emergency services.
Ofcom fines company £50,000 for breaking number porting rules
A warning to any Communication company who tries to stop their customers from switching to another provider.
Price caps for intra-EU communications
New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019
New price cap on calling 118 numbers
In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.
TTNC Ring Groups
Ring Groups are a great way to control and share the distribution of incoming calls amongst employees and departments
Blockchain could be used to manage UK telephone numbers
The Department of Business, Energy and Industrial Strategy has given Ofcom £700,000 to research how blockchain technology c
New rules to combat high call costs and scams
From October 1st 2019, phone users will have protection from high charges for calling ‘070’ numbers. These numbers are ofte
New rules to stop nuisance calls
Ofcom, the UK's Communications regulator, has introduced new rules to prevent people from receiving unwanted calls which co
Changes to our call logs and data storage
We've made some changes to our platform and altered the way we collect, handle, and store data.
TTNC - Protection against over spending and bill shock
Nobody likes nasty surprises, and we all know that some destinations and telephone numbers can be expensive to call. As a c
SMS - Messaging The Masses
We know consumers love texts. 8.3 trillion text messages this year alone. 23 billion messages per day 16 million messages p
TTNC winner of ITSPA Award
ITSPA is the UK’s Trade Association for VoIP (Voice over Internet Protocol) and next-generation communication service provi
Call Recording and GDPR
Although Call recording has many uses and benefits, you should be aware of the legislation covering Call Recording and ensure that you are compliant with the new GDPR rules which came in to effect on 25th May 2018.
What is TTNC doing to be GDPR ready?
As many of you will be aware, the EU General Data Protection Regulation (GDPR) will come into force on 25th May 2018
Ofcom Statement: Guidelines for Calling Line Identification Facilities
Guidelines for Calling Line Identification Facilities On the 26th April 2018 OFCOM published a statement in relation to the
TTNC awarded the ITSPA Quality Mark
As a VoIP provider of 12 years and counting TTNC is proud to have been awarded the Internet Telephony Service Provider’s Association (ITSPA) Quality Mark.
As more and more companies migrate to using voice over IP and cloud-based communications services, there are growing concerns about the security and reliability of these types of services.
Telephone numbers are a key part of your business. Without it, communications with your company are limited to email which