New Framework for fairness
In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.
Number Porting Protection
Looking beyond current porting arrangements, Ofcom believes that it's time to transform how telephone numbers are administered, authenticated and ported.
What is a memorable number and why do they matter?
What is a Memorable number and why do they matter? An explanation about Memorable numbers and why you should use them.
TTNC's round-up for 2018 and the plan for 2019
A summary of TTNC’s work and achievements for the past 12 months, and news for the coming year.
How-To: Use TTNC's Call Recording Control
TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.
Fined for not providing access to 999 and 112 Emergency Services
Following an investigation, Ofcom has imposed a £24,500 fine to cloud communications company 'Vonage' for failing to provide uninterrupted access to 999 and 112 Emergency services.
Ofcom fines company £50,000 for breaking number porting rules
A warning to any Communication company who tries to stop their customers from switching to another provider.
Price caps for intra-EU communications
New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019.
New price cap on calling 118 numbers
In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.
TTNC Ring Groups
Ring Groups are a great way to control and share the distribution of incoming calls amongst employees and departments.
Blockchain could be used to manage UK telephone numbers
TTNC to work with Ofcom to trial the porting and management of telephone numbers using blockchain and ledger technology.
New rules to combat high call costs and scams
From October 1st 2019, phone users will have protection from high charges for calling ‘070’ numbers.
New rules to stop nuisance calls
Ofcom, the UK's Communications regulator, has introduced new rules to prevent people from receiving unwanted calls.
Changes to our call logs and data storage
We've made some changes to our platform and altered the way we collect, handle, and store data.
TTNC - Protection against over spending and bill shock
As a communications provider, we take a role and responsibilities seriously and try to protect our customers as much as we can.
SMS - Messaging The Masses
Quick & Efficient Messaging to the Masses via myTTNC, your real-time cloud communications platform. Confirmations, Reminders, Alerts, Notifications.
Call Recording and GDPR
Although Call recording has many uses and benefits, you should be aware of the legislation covering Call Recording and ensure that you are compliant with the new GDPR rules which came in to effect on 25th May 2018.
What is TTNC doing to be GDPR ready?
As many of you will be aware, the EU General Data Protection Regulation (GDPR) will come into force on 25th May 2018. TTNC is committed to protecting all information on our systems, and to being transparent about what data we hold and how we use it.
Ofcom Statement: Guidelines for Calling Line Identification Facilities
On the 26th April 2018 OFCOM published a statement in relation to the guidelines for Calling Line Identification facilities.