Ofcom: Contract end and best deals communication
New rules come into effect this month, which could save money for more than 20 million people.
TTNC Customer Support
We are obsessed with excellent customer service and giving customers the best possible support. Every single person in the TTNC team feels the same way about this, it's not just a management thing, it's in our core.
Season's greetings from TTNC
I want to start by saying big thank you to all of our customers and wish you and your families the very best for Christmas and the New Year. As we approach 2020, I want to take a look back at some of our achievements, some industry news and to share some of our plans for the coming year.
Ban on selling ‘locked’ mobile phones
Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.
Ofcom fines company for 'Telephone Slamming'
After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.
Information, Connection and Signposting Services (ICSS) update
The PSA has introduced new Special conditions for all ICSS which will come in to force on 20 December 2019. The new special conditions aim to reduce confusion and protect people from high call charges when using an ICSS.
070 Personal Numbers released
We’re pleased to announce the release of 300,000 new 070 Personal Numbers. These Numbers can now be purchased on our website and in our customer control panel – myTTNC.
New rules for phone-paid subscription services
The Phone-paid Services Authority (PSA) introduced new rules for Phone-paid subscription services which came into effect on the 1st November 2019.
Tags now included in CDR downloads
Download your call data records (CDR’s) and you will see your phone number tags on CDR downloads.
10 million numbers released
Ofcom introduces new 020 4 number range for London. Ofcom has today announced the release of 10 million new phone number for the London area.
New Framework for fairness
In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.
Number Porting Protection
Looking beyond current porting arrangements, Ofcom believes that it's time to transform how telephone numbers are administered, authenticated and ported.
What is a memorable number and why do they matter?
What is a Memorable number and why do they matter? An explanation about Memorable numbers and why you should use them.
TTNC's round-up for 2018 and the plan for 2019
A summary of TTNC’s work and achievements for the past 12 months, and news for the coming year.
How-To: Use TTNC's Call Recording Control
TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.
Fined for not providing access to 999 and 112 Emergency Services
Following an investigation, Ofcom has imposed a £24,500 fine to cloud communications company 'Vonage' for failing to provide uninterrupted access to 999 and 112 Emergency services.
Ofcom fines company £50,000 for breaking number porting rules
A warning to any Communication company who tries to stop their customers from switching to another provider.
Price caps for intra-EU communications
New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019.
New price cap on calling 118 numbers
In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.
TTNC Ring Groups
Ring Groups are a great way to control and share the distribution of incoming calls amongst employees and departments.