How-to: Reduce nuisance and unwanted calls

How to set up Call Blocking. Follow these simple steps below and you will able you to start blocking those unwanted calls in just a few minutes.

How-to
Vulnerable customers: Ofcom's best practices

Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.

News
Ofcom: Support for struggling bill payers

If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.

News
Ofcom: Fewer nuisance calls, but more to do

Reports show that nuisance calls to UK landlines have fallen by 22% over the last 3 years.

News
Ofcom: Contract end and best deals communication

New rules come into effect this month, which could save money for more than 20 million people.

Regulatory
TTNC Customer Support

We are obsessed with excellent customer service and giving customers the best possible support. Every single person in the TTNC team feels the same way about this, it's not just a management thing, it's in our core.

Services
Season's greetings from TTNC

I want to start by saying big thank you to all of our customers and wish you and your families the very best for Christmas and the New Year. As we approach 2020, I want to take a look back at some of our achievements, some industry news and to share some of our plans for the coming year.

Company News
Ban on selling ‘locked’ mobile phones

Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.

Regulatory
Ofcom fines company for 'Telephone Slamming'

After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.

Regulatory
Information, Connection and Signposting Services (ICSS) update

The PSA has introduced new Special conditions for all ICSS which will come in to force on 20 December 2019. The new special conditions aim to reduce confusion and protect people from high call charges when using an ICSS.

Regulatory
070 Personal Numbers released

We’re pleased to announce the release of 300,000 new 070 Personal Numbers. These Numbers can now be purchased on our website and in our customer control panel – myTTNC.

Virtual Numbers
New rules for phone-paid subscription services

The Phone-paid Services Authority (PSA) introduced new rules for Phone-paid subscription services which came into effect on the 1st November 2019.

Regulatory
Tags now included in CDR downloads

Download your call data records (CDR’s) and you will see your phone number tags on CDR downloads.

Services
10 million numbers released

Ofcom introduces new 020 4 number range for London. Ofcom has today announced the release of 10 million new phone number for the London area.

Virtual Numbers
New Framework for fairness

In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.

Ofcom
Number Porting Protection

Looking beyond current porting arrangements, Ofcom believes that it's time to transform how telephone numbers are administered, authenticated and ported.

Regulatory
What is a memorable number and why do they matter?

What is a Memorable number and why do they matter? An explanation about Memorable numbers and why you should use them.

Virtual Numbers
TTNC's round-up for 2018 and the plan for 2019

A summary of TTNC’s work and achievements for the past 12 months, and news for the coming year.

Update
How-To: Use TTNC's Call Recording Control

TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.

News
Fined for not providing access to 999 and 112 Emergency Services

Following an investigation, Ofcom has imposed a £24,500 fine to cloud communications company 'Vonage' for failing to provide uninterrupted access to 999 and 112 Emergency services.

VoIP
Ofcom fines company £50,000 for breaking number porting rules

A warning to any Communication company who tries to stop their customers from switching to another provider.