Changes to European telecoms law – benefits for UK consumers

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Ofcom has confirmed a number of changes to its regulations that will benefit consumers, as a result of new European telecoms law.

The changes include shorter phone and broadband tie-in periods, compensation for delayed number switching and improved access for disabled consumers to emergency services.

These changes were active from the 26th May 2011 and include:

  • New phone or broadband contracts will be limited to a maximum of 24 months and providers are to ensure that 12 month contracts are available.
  • Mobile providers will be obliged to make the Emergency SMS scheme available on a permanent basis for hearing and speech-impaired consumers.
  • The new regulations require mobile providers to port customers’ mobile phone numbers to a new provider within one working day.

For full details of these changes, click here

David Orrell