Ofcom today published its annual Consumer Experience report which looks at the overall experience of consumers in the communications market and shows that consumers are finding new ways to save money on their phone, broadband and pay TV services.
Ofcom also published its first Business Consumer Experience report which explores the take-up and use of services by UK businesses and their views about landline, mobile and internet services. The research showed that telecommunications services are becoming more important to UK businesses with communicating on the move vital for many firms.
Ofcom is addressing the concerns raised in both the Consumer Experience and the Business Consumer Experience in its draft annual plan, also published today. The plan sets out nine priority areas where it wants to make significant progress over the coming year, including making progress on mobile and broadband not-spots.
The Consumer Experience and Business Consumer Experience reports can be found here: http://www.ofcom.org.uk/research/tce/
The draft annual plan can be found here: http://www.ofcom.org.uk/consult/condocs/draftannplan1011/