Consumer Protection Test for telephone number allocation

News /

Ofcom has introduced new restrictions on the way that we issue telephone numbers to communications providers to ensure the best use of numbers and to better protect consumers from scams, fraud and other forms of abuse. We have incorporated a test into the process for allocating numbers to communications providers known as the Consumer Protection Test for telephone number allocation (‘the CPT’).

The CPT focuses on companies and individuals that have used telephone numbers to cause serious or repeated harm to consumers. We will identify and publish lists of such individuals and companies and we will not allocate telephone numbers in the following number ranges to applicants who are on those lists:

  1. 070 personal numbers;
  2. 087 (excluding 0870) special services higher rate numbers; and
  3. 09 premium rate numbers.

We strongly encourage all providers that assign telephone numbers to others to take best use of numbers and consumer protection into account when making assignment decisions and to refer to the following two lists that we are publishing for that purpose.

The under assessment list

The under assessment list is a list of individuals and companies that we are assessing to determine whether they have used telephone numbers in a way that has caused serious or repeated harm to consumers.

The number refusal list

The number refusal list is a list of individuals and companies that, following assessment, we are satisfied have used telephone numbers in a way that has caused serious or repeated harm to consumers in the past and to whom further 070, 087 (excluding 0870) and 09 numbers should not be allocated. Inclusion on the list, and for how long, depends on factors including the seriousness of the behaviour and the individual or company’s past history of using numbers to cause detriment to consumers.

Further information on the CPT

There is also a free e-mail subscription list for people interested in receiving notification of updates to the numbering web pages and documents, including updates to the under assessment list and the number refusal list.

David Orrell