Review of Alternative Dispute Resolution Schemes - Call for Inputs

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All communications providers are required to be a member of an approved Alternative Dispute Resolution (ADR) Service.  ADR Schemes are free, independent resolution services available to consumers who have not been able to resolve complaints with their communications provider.  The current approved ADR Schemes are CISAS and Otelo.

Ofcom is obliged to keep its approval of ADR Schemes under review.  This Call for Inputs provides stakeholders with the opportunity to give their views of the current ADR Schemes.

The full Call for Inputs paper can be found here: and the closing date for responses is 24 November 2010.

Mark Burcher