Ofcom makes two new 116 helpline numbers available

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Ofcom confirmed this week that it will make two new pan-European 116 numbers available in the UK.

The two numbers are:

  • 116 006 which will be used as a helpline for victims of crime. This will be a freephone service where calls to this number will be free unless a pre-call announcement tells the caller that a charge applies. This is often the case with calls made from a mobile; and
  • 116 117 for a non-emergency medical on-call service which will always be free of charge in the UK, whether made from a fixed line, mobile or public phone box.

The next stage is for potential relevant service providers to express their interest in using these numbers by 1st October 2010.

Ofcom’s statement can be found here

Mark Burcher