Ofcom today published proposed wholesale charge controls on BT for calls made to 08 and 09. People use these numbers to contact a range of organisations including businesses, government agencies and charities for many reasons including getting information about events, buying services and voting on TV shows.
BT is required to provide services to other telecoms companies for moving these calls around the networks. Where a caller uses a BT landline, Ofcom regulates the amount that BT can retain from the retail price for providing these calls on behalf of other telecoms companies. The charge controls allow BT to recover their retail costs for providing these services.
The consultation also proposes to increase the amount BT retains for non-payment by customers making calls to more expensive 09 numbers.
Ofcom's consultation can be found here: