Archive for the ‘FAQs’ Category

What is The Novero Platform™

Tuesday, December 16th, 2008

“The Novero Platform™ is a Web based Control Panel which allows our Customers to have Total Control of their Numbers and Call Services in Real-Time.

When you are Logged In to The Novero Platform™, you are Connected Directly to our Network and Switches, so any Changes or Actions you perform are in Real-Time and are reflected Immediately across the UK Public Telephone Network.

All of our Customers get free access to The Novero Platform™, some of the tasks you can do are:

  • Allocate and Activate Numbers
  • Set Up, Suspend or Stop Call Services
  • Set Up Hunt Groups
  • Make Unlimited Changes to Call Routing settings
  • View Real-Time Call Statistics on Numbers
  • Monitor Services 24 Hours a Day, every Day of the Year
  • Change Account Details”

Are there any annual or monthly charges for a number?

Tuesday, December 16th, 2008

“There is no annual or monthly charge for a number. If you plan to route a number to a destination that incurs a cost, then you need to have Call Credit on your account. TTNC operates a Pay as you Go system and can read more about call credit and our call charges here – Pay As You Go – Call Charge Information”

How do I route my number?

Monday, January 14th, 2008

“All TTNC customers get access to the Novero Platform™, our advanced online control panel. The Novero Platform™ provides Call Management Features, Online Billing and Comprehensive Real-Time Call Statistics, you can read more about the Novero Platform™ here – Novero Platform™ – Overview

If for some reason I’m not happy or find a better deal elsewhere can I port the number across to the new provider?

Monday, January 14th, 2008

“We can only Port (transfer) BT numbers to our Network, it is not possible to port one of our numbers away to another Operator.”

How long has TTNC been going for?

Monday, January 14th, 2008

“TTNC was founded in 2004 and the directors have over 20 years experience in the Telecoms and Internet industry.”

How much do numbers cost?

Monday, January 14th, 2008

“Our number are categorised according to how ‘memorable’ they are. Prices start at £25 for a standard number, £95 for bronze, £195 for silver, £295 for gold, £395 for platinum and £595 for diamond which is our most memorable type of number.”

Can the caller tell that the number is routed to another number?

Monday, January 14th, 2008

“No, the caller just hears a normal ringing tone, there is no click or delay.”

How long does it take before the number is active?

Monday, January 14th, 2008

“About 1 to 3 minutes; As soon as you have successfully completed your order online you will receive an email from us with your user name and password for the Novero Platform™, you can then login and configure your number and start using it immediately.”

How often can I change the routing on my number?

Monday, January 14th, 2008

“There is no limit on the amount of times you can change the routing of your number.”

Are there any charges to change the routing of my number?

Monday, January 14th, 2008

“No, there are no charges for changing the routing of a number.”