Changes To Our Call Charges
The reason we’ve decided to look at call charges before anything else is because nearly every customer pays for call charges, therefore any changes we make will have a big, positive impact for our customers.
Nuisance Calls & SMS: Joint Action Plan Update
Ofcom and the ICO have published an update on their joint action plan to tackle nuisance calls and SMS messages.
TTNC's round-up for 2018 and the plan for 2019
A summary of TTNC’s work and achievements for the past 12 months, and news for the coming year.
TTNC Call Recording Control
TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.
Fined for not providing access to 999 and 112 Emergency Services
Following an investigation, Ofcom has imposed a £24,500 fine to cloud communications company 'Vonage' for failing to provide uninterrupted access to 999 and 112 Emergency services.
Price caps for intra-EU communications
New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019.
Blockchain could be used to manage UK telephone numbers
TTNC to work with Ofcom to trial the porting and management of telephone numbers using blockchain and ledger technology.
New rules to combat high call costs and scams
From October 1st 2019, phone users will have protection from high charges for calling ‘070’ numbers.
New rules to stop nuisance calls
Ofcom, the UK's Communications regulator, has introduced new rules to prevent people from receiving unwanted calls.
Changes to our call logs and data storage
We've made some changes to our platform and altered the way we collect, handle, and store data.
Call Recording and GDPR
Although Call recording has many uses and benefits, you should be aware of the legislation covering Call Recording and ensure that you are compliant with the new GDPR rules which came in to effect on 25th May 2018.
What is TTNC doing to be GDPR ready?
As many of you will be aware, the EU General Data Protection Regulation (GDPR) will come into force on 25th May 2018. TTNC is committed to protecting all information on our systems, and to being transparent about what data we hold and how we use it.
TTNC awarded the ITSPA Quality Mark
As a VoIP provider of 12 years and counting TTNC is proud to have been awarded the Internet Telephony Service Provider’s Association (ITSPA) Quality Mark.
As more and more companies migrate to using voice over IP and cloud-based communications services, there are growing concerns about the security and reliability of these types of services.
The new TTNC Help Centre & Developer Hub is now live
TTNC is pleased to announce the launch of our comprehensive new Help Centre and Development Hub https://help.ttnc.co.uk/
ISDN shutdown & the migration to SIP
There has been much deliberation in the industry as to when BT might switch off the PSTN and ISDN networks but there has ne
Switch providers with a text | Roam for less | £1.8m fine for Three
I have mixed feelings towards the news. I’m happy to see change, that as a consumer, we can benefit from. But when it highl
Infrastructure upgrades and introducing Docker Containers
Last year we completed a significant infrastructure upgrade. This included moving our entire infrastructure on to new hardw