Tags now included in CDR downloads
Although we introduced the concept of using Tags years ago, it seems we overlooked the obvious and didn’t include them in a
VoIP Hardware - Let's Get Physical
Did you know that we supply VoIP Handsets and Adapters? We have everything you need to get up and running with VoIP.
Introducing the TTNC Softphone App for Mobile
Making and receiving calls has never been easier! We are delighted to announce the launch of our brand-new Softphone App f
New Number Porting rules go live
Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.
How-To: UK Ringtone - Answer calls anywhere in the world but still be 'around the corner'
Our UK Ringtone Bolt-On will replace the local ringing tone with the familiar UK tones we expect to hear.
Changes To Our Call Charges
The reason we’ve decided to look at call charges before anything else is because nearly every customer pays for call charges, therefore any changes we make will have a big, positive impact for our customers.
SMS = Savvy Marketing Service?
SMS Messaging provides an immediate, personal way to communicate with your audience. Almost 75% of customers prefer an SMS rather than a phone call.
Zapier: What is it, and how can it enhance your TTNC experience
Zapier is a web tool that allows you to connect apps you use every day to automate tasks and save time.
How-To: Use TTNC's Call Recording Control
TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.
TTNC Ring Groups
Ring Groups are a great way to control and share the distribution of incoming calls amongst employees and departments.
Changes to our call logs and data storage
We've made some changes to our platform and altered the way we collect, handle, and store data.
TTNC - Protection against over spending and bill shock
As a communications provider, we take a role and responsibilities seriously and try to protect our customers as much as we can.
SMS - Messaging The Masses
Quick & Efficient Messaging to the Masses via myTTNC, your real-time cloud communications platform. Confirmations, Reminders, Alerts, Notifications.
Call Recording and GDPR
Although Call recording has many uses and benefits, you should be aware of the legislation covering Call Recording and ensure that you are compliant with the new GDPR rules which came in to effect on 25th May 2018.
Enhanced Inbound Calls Webhook
TTNC has made some enhancements to our Inbound Calls Webhook: When this webhook is enabled you will receive a JSON payload
Infrastructure upgrades and introducing Docker Containers
Last year we completed a significant infrastructure upgrade. This included moving our entire infrastructure on to new hardw
myTTNC update - User Logins and Permissions
We’re very pleased to announce the latest enhancement to our service. This is one I’m sure will please a lot of our custome
How-To: Use call recording like a boss
Call Recording is not the most glamorous service we offer at TTNC. That said, I feel it’s a feature that has a wide range o
5 of the best VoIP/SIP phones on the market
Choosing the hardware for your VoIP/SIP service requires a lot of research, which can be time-consuming. In this article, w
Product preview: Virtual Personal Assistant
As you may be aware, there are a lot of exciting things going on here at TTNC. We are in the midst of an exciting rebrandin