New Number Porting rules go live

Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.

Ofcom
New Framework for fairness

In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.

Ofcom
070 Number changes - Rules to combat fraud & unexpected call costs

Last year, Ofcom announced that from the 1st of October 2019, the cost to call an 070 Number would be the same cost as calling a UK Mobile Number.

Ofcom
How-To: UK Ringtone - Answer calls anywhere in the world but still be 'around the corner'

Our UK Ringtone Bolt-On will replace the local ringing tone with the familiar UK tones we expect to hear.

How-to
Ofcom: New rules for contracts and best deals

Telephone, Broadband and Pay-TV customers must be warned when their minimum contract period is coming to an end, under new rules announced today by Ofcom.

Ofcom
Deja Woooo! TTNC Win at the ITSPA Awards for the second year on the trot!

The 11th Annual ITSPA Awards ceremony took place in London on the 1st of May 2019. TTNC come away with the award in the 'Best SOHO/Consumer ITSP' category.

ITSPA
Document Verification for International Numbers

Regulatory enforcement related to phone numbers is on the rise around the world. This increased scrutiny is driven by various factors including increased incidents of misuse and abuse of phone numbers, and heightened national security concerns.

Regulatory
Number Porting Protection

Looking beyond current porting arrangements, Ofcom believes that it's time to transform how telephone numbers are administered, authenticated and ported.

Regulatory
Big Reductions for PAYG SMS and Bulk SMS Bundles

Using SMS as a communications channel can be vital to the success of your business. Now the cost of sending SMS from your TTNC number has been slashed.

SMS
Changes To Our Call Charges

The reason we’ve decided to look at call charges before anything else is because nearly every customer pays for call charges, therefore any changes we make will have a big, positive impact for our customers.

Call Charges
SMS = Savvy Marketing Service?

SMS Messaging provides an immediate, personal way to communicate with your audience. Almost 75% of customers prefer an SMS rather than a phone call.

SMS
Nuisance Calls & SMS: Joint Action Plan Update

Ofcom and the ICO have published an update on their joint action plan to tackle nuisance calls and SMS messages.

Regulatory
How-To: Webhooks

A handful of our customers have recently asked questions regarding Webhooks and how they can be used beyond sending standard emails from Zapier.

How-to
What is a memorable number and why do they matter?

What is a Memorable number and why do they matter? An explanation about Memorable numbers and why you should use them.

Virtual Numbers
Zapier: What is it, and how can it enhance your TTNC experience

Zapier is a web tool that allows you to connect apps you use every day to automate tasks and save time.

Call Tracking
TTNC's round-up for 2018 and the plan for 2019

A summary of TTNC’s work and achievements for the past 12 months, and news for the coming year.

Update
How-To: Use TTNC's Call Recording Control

TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.

News
Fined for not providing access to 999 and 112 Emergency Services

Following an investigation, Ofcom has imposed a £24,500 fine to cloud communications company 'Vonage' for failing to provide uninterrupted access to 999 and 112 Emergency services.

VoIP
Ofcom fines company £50,000 for breaking number porting rules

A warning to any Communication company who tries to stop their customers from switching to another provider.

Industry
Price caps for intra-EU communications

New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019.

Industry
New price cap on calling 118 numbers

In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.

Ofcom
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