New Number Porting rules go live
Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry....Read Post
Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.
In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.
Last year, Ofcom announced that from the 1st of October 2019, the cost to call an 070 Number would be the same cost as calling a UK Mobile Number.
Our UK Ringtone Bolt-On will replace the local ringing tone with the familiar UK tones we expect to hear.
Telephone, Broadband and Pay-TV customers must be warned when their minimum contract period is coming to an end, under new rules announced today by Ofcom.
The 11th Annual ITSPA Awards ceremony took place in London on the 1st of May 2019. TTNC come away with the award in the 'Best SOHO/Consumer ITSP' category.
Regulatory enforcement related to phone numbers is on the rise around the world. This increased scrutiny is driven by various factors including increased incidents of misuse and abuse of phone numbers, and heightened national security concerns.
Looking beyond current porting arrangements, Ofcom believes that it's time to transform how telephone numbers are administered, authenticated and ported.
Using SMS as a communications channel can be vital to the success of your business. Now the cost of sending SMS from your TTNC number has been slashed.
The reason we’ve decided to look at call charges before anything else is because nearly every customer pays for call charges, therefore any changes we make will have a big, positive impact for our customers.
SMS Messaging provides an immediate, personal way to communicate with your audience. Almost 75% of customers prefer an SMS rather than a phone call.
Ofcom and the ICO have published an update on their joint action plan to tackle nuisance calls and SMS messages.
A handful of our customers have recently asked questions regarding Webhooks and how they can be used beyond sending standard emails from Zapier.
What is a Memorable number and why do they matter? An explanation about Memorable numbers and why you should use them.
Zapier is a web tool that allows you to connect apps you use every day to automate tasks and save time.
A summary of TTNC’s work and achievements for the past 12 months, and news for the coming year.
TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.
Following an investigation, Ofcom has imposed a £24,500 fine to cloud communications company 'Vonage' for failing to provide uninterrupted access to 999 and 112 Emergency services.
A warning to any Communication company who tries to stop their customers from switching to another provider.
New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019.