Company News - April 2021

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Welcome to our monthly round-up of industry and company news.

At the moment, each day feels like groundhog day, however the light at the end of the tunnel is getting larger. We're still working from home, but we are beginning to open our doors for a few days each week so some of our team can work from the office. I think that the last 13 months have shown that from a business perspective having a single working location isn't always necessary, but it is nice to see people in person rather than through a screen.

We're still on track to release the new version of our customer control panel, and I'd like to thank everyone who volunteered for the beta testing stage, we will be in touch with you shortly.

Alongside the new control panel, we've been working with customers on various integrations with our API. There are many different CRM's and third-party applications that we want to integrate our services with, and we have overhauled our API as part of the new control panel to make this possible. If you have a particular CRM, App or Platform you want to integrate our services with, please get in touch.

It's also been a busy month for porting in numbers from other providers, with a lot of existing and new customers migrating their numbers onto our network in order to use our VoIP Services. If you currently use another provider for any services, please get in touch with us as we can probably save you money, and deliver a better service.

Product News

Below are some significant and new updates to our service from the month of April.

New Desktop Softphone App

We're pleased to announce the launch of the new TTNC Desktop Softphone App.

The app is a feature-rich SIP client available on your computer. Designed to be used with TTNC’s VoIP service, the TTNC Desktop Softphone App can be set up in seconds and comes packed with business-class PBX features.

Used in conjunction with TTNC’s numbers and cloud communications services, the TTNC Desktop Softphone app enables you and your team to communicate more effectively and efficiently from any location with an internet connection.

See our Help Centre for more information.

Mobile Softphone DND issue fixed

Our Mobile Softphone App has been altered after customer feedback - the update means that when the app is on DND (Do Not Disturb) the call will be rejected without flashing a notification.

Please make sure your app is up to date with the latest version by checking for an update in your relevant app store.

Downloading the TTNC Softphone Mobile App

The TTNC Softphone is a free application for Apple and Android devices which can be downloaded from the App or Google Play Store.

You can see a guide on how to do this on our Help Centre.

New International Number Ranges

Recently we increased our coverage of international ranges by adding three more countries, Albania, Bosnia and Herzegovina and Serbia. This means we have number availability in 35 of the 44 European countries!

To see the available area codes and to find out more about the regulations and documents required to purchase these numbers, please check out the links below:

These numbers have a £10 set up cost and a monthly cost ranging from £5 - £15 depending on the country.

To read more infomation head to our International Numbers page or enquire about purchasing a number via myTTNC .

Special Offer

This month we're offering you £15 of Pay As You Go Call Credit when you port a number onto our network. Once the port completes, usually within 7-10 days of submission, we'll automatically add the credit to your account.

The number port submission must be completed before the end of Monday the 31st of May 2021.

Industry News

Ofcom, the communications regulator, is always active to ensure that consumers get the best from their telecoms, broadband and TV services. This month Ofcom have given the following updates:

"Failed Delivery" scams

Many people have reported receiving a text message asking them to install a delivery tracking app because they have missed a delivery.
The fake delivery tracking app is in fact spyware known as FluBot, and it is affecting Android phones and devices throughout the UK.

More information about the FluBot 'package delivery' SMS scam can be found on our blog

Coronavirus scam calls and SMS

Ofcom have recently updated their guidance on the many scams which have become prevalent during the pandemic. DPlease remember that the Government, NHS and your GP Surgery will never send you a text message asking for a payment.

Read Ofcom's latest guidance to make sure you stay ahead of the Coronavirus scams.