Below you can find all of our posts tagged with Regulatory.
Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.
If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.
Ofcom has reported an increase in related fraudulent calls and texts associated with Coronavirus as scammers are taking advantage of the panic.
New rules come into effect this month, which could save money for more than 20 million people.
We are excited to let you know that we have increased the coverage of our International Numbers to cover over 60% of the planet!
Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.
After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.
The PSA has introduced new Special conditions for all ICSS which will come in to force on 20 December 2019. The new special conditions aim to reduce confusion and protect people from high call charges when using an ICSS.
The Phone-paid Services Authority (PSA) introduced new rules for Phone-paid subscription services which came into effect on the 1st November 2019.
Ofcom introduces new 020 4 number range for London. Ofcom has today announced the release of 10 million new phone number for the London area.
Unfortunately, there's a growing trend of nuisance callers deliberately changing their Caller ID to hide their identity, this is known as 'Number Spoofing'.
Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.
In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.
Last year, Ofcom announced that from the 1st of October 2019, the cost to call an 070 Number would be the same cost as calling a UK Mobile Number.
Telephone, Broadband and Pay-TV customers must be warned when their minimum contract period is coming to an end, under new rules announced today by Ofcom.
Regulatory enforcement related to phone numbers is on the rise around the world. This increased scrutiny is driven by various factors including increased incidents of misuse and abuse of phone numbers, and heightened national security concerns.
Looking beyond current porting arrangements, Ofcom believes that it's time to transform how telephone numbers are administered, authenticated and ported.
Ofcom and the ICO have published an update on their joint action plan to tackle nuisance calls and SMS messages.
New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019.
In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.
From October 1st 2019, phone users will have protection from high charges for calling ‘070’ numbers.
