Vulnerable customers: Ofcom's best practices

Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.

News
Ofcom: Support for struggling bill payers

If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.

News
Ofcom: advice about coronavirus scam calls and texts

Ofcom has reported an increase in related fraudulent calls and texts associated with Coronavirus as scammers are taking advantage of the panic.

Ofcom
Ofcom: Contract end and best deals communication

New rules come into effect this month, which could save money for more than 20 million people.

Regulatory
We've expanded our International Number ranges!

We are excited to let you know that we have increased the coverage of our International Numbers to cover over 60% of the planet!

TTNC
Ban on selling ‘locked’ mobile phones

Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.

Regulatory
Ofcom fines company for 'Telephone Slamming'

After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.

Regulatory
Information, Connection and Signposting Services (ICSS) update

The PSA has introduced new Special conditions for all ICSS which will come in to force on 20 December 2019. The new special conditions aim to reduce confusion and protect people from high call charges when using an ICSS.

Regulatory
New rules for phone-paid subscription services

The Phone-paid Services Authority (PSA) introduced new rules for Phone-paid subscription services which came into effect on the 1st November 2019.

Regulatory
10 million numbers released

Ofcom introduces new 020 4 number range for London. Ofcom has today announced the release of 10 million new phone number for the London area.

Virtual Numbers
Number spoofing

Unfortunately, there's a growing trend of nuisance callers deliberately changing their Caller ID to hide their identity, this is known as 'Number Spoofing'.

Ofcom
New Number Porting rules go live

Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.

Ofcom
New Framework for fairness

In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.

Ofcom
070 Number changes - Rules to combat fraud & unexpected call costs

Last year, Ofcom announced that from the 1st of October 2019, the cost to call an 070 Number would be the same cost as calling a UK Mobile Number.

Ofcom
Ofcom: New rules for contracts and best deals

Telephone, Broadband and Pay-TV customers must be warned when their minimum contract period is coming to an end, under new rules announced today by Ofcom.

Ofcom
Document Verification for International Numbers

Regulatory enforcement related to phone numbers is on the rise around the world. This increased scrutiny is driven by various factors including increased incidents of misuse and abuse of phone numbers, and heightened national security concerns.

Regulatory
Number Porting Protection

Looking beyond current porting arrangements, Ofcom believes that it's time to transform how telephone numbers are administered, authenticated and ported.

Regulatory
Nuisance Calls & SMS: Joint Action Plan Update

Ofcom and the ICO have published an update on their joint action plan to tackle nuisance calls and SMS messages.

Regulatory
Price caps for intra-EU communications

New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019.

Industry
New price cap on calling 118 numbers

In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.

Ofcom
New rules to combat high call costs and scams

From October 1st 2019, phone users will have protection from high charges for calling ‘070’ numbers.

News
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