“The Top Up is credited to your account immediately, although it may take a few minutes to display in your account.”

“On the Novero Platform there is a link called “Top up Account”, click on this link and then select the amount of money you want to Top Up by and then complete the order. Alternatively, you can call us on 0800 468 1000 or 020 3151 1000 between 9 AM to 5 PM Monday to Friday.”

“The charge for routing the call will be deducted from your Call Charge Balance once the caller hangs up.”

“The Minimum Top Up amount is £25 + VAT”

“The Maximum Top up is £1,000 + VAT. If you wish to add more than £1,000, then this can be done by calling us on 0800 468 1000 or 020 3151 1000 or by emailing support@ttnc.co.uk”

“Call Credit is the amount of money in your account that is used if the routing of your number incurs Call Charges. TTNC operates a Pay As You Go service. For more information, please see the web page about our Pay As You Go system at – http://www.ttnc.co.uk/numbers/pay-as-you-go.do”

“Call Charge Balance is the current amount of Call Credit in your account, you will see the Call Charge Balance reducing as and when you receive calls (if your number is incurring call routing charges).”

“Our Call Charges are calculated on a per second basis rounded up to the nearest second, unlike most other operators who round up to the nearest minute.”

“No, there is not a Call Connection charge.”

“No, there is no minimum Call Charge, all calls are charged on a per second basis.”