People were misdialling an Eastern Airways Ticket Reservations Number and ended up calling a 0870 belonging to TTNC instead. Fortunately, the numbers being dialled by mistake were not in use and had a recorded message giving TTNC contact details. Eastern Airways customers informed TTNC about the situation and in turn made contact with Eastern Airways.

There were hundreds of Missed Calls per month, the majority were meant for the Tickets Reservations Number. Eastern Airways is able to monitor all incoming calls by using TTNC’s advanced Web Based Control Panel and viewing detailed Call Data or Downloading Call Data Records (CDR’s).

Eastern Airways Numbers:
0870 369 9989
0870 369 9100

TTNC can now offer Number Presentation on Incoming Calls made to Non Geographic Numbers (NGN’s). When TTNC delivers the call, you can choose to display either the Callers Numbers or the actual Non Geographic Number that has been dialled.

This is a useful feature for Home Workers, People with one Phone Line or when using Personal Numbers, if you have Caller ID on your phone then it is easy to differentiate caller dialling your direct line and callers dialling your TTNC Number.

TTNC noticed some call traffic on some 0870 Numbers that were not ‘In Use’ at the time. After routing the calls to an answering service, we found out that the callers were misdialling a Telephone Number, or they had seen one of TTNC 0870 468 Numbers printed on a Glen Dimplex Brochure or Manual.

After many calls from people with questions about their stoves and cooking appliances, we made contact with the Telecom’s manager at Glen Dimplex and explained the situation. We established which of our 0870 468 numbers were being dialled by mistake and started routing the calls to the appropriate Glen Dimplex Call Centre within 2 hours.

About Glen Dimplex

Glen Dimplex Home Appliances is part of the Glen Dimplex Group, a leading global producer of domestic appliances, which consists of the three established brands Stoves, Belling and Newworld. Glen Dimplex Home Appliances have over 25% market share making it the largest Cooking Appliance Supplier in the UK.

The Multi-Million pound 118 Group has chosen TTNC Limited as their chosen supplier of Directory Enquiry Service.

TTNC Limited will apply for an allocation of 118 DQ Codes from OFCOM immediately and set up the tariffs and BT Data Build of the new DQ Number in February, 2006, the Service is due to be launched later in the year.

Dan Corby, Managing Director of the 118 Group said “We chose TTNC because of their excellent customer service and the fact that they could supply us with everything we needed; the actual 118 Number, the DQ Software and Licenses used by our Operators and handling of the Inbound Call Traffic and its Termination.”

About the 118 Group

The 118 Group is a Multi-Million Pound Company that owns and operates several different types of Directory Services

(www.118trades.com) including UK National Directory Enquiry Service. The 118 Group also operates a Wedding Service – www.118gethitched.com and a Job Portal – www.118jobfinder.com

The 118 Group has several offices in the UK and the USA and plans to launch services in other major European Countries sometime in 2006.

TTNC is proud to announce that all of our Non Geographic and Geographic Numbers can now be terminated to SIP, IAX or H.323 destinations.

Free VoIP Termination is available on Standard 0844, 0845, 0870, 0871 and 07 Number Ranges. VoIP Termination for Geographic 01 and 02 Numbers cost just £18 per month.

Go to Numbers page

TTNC has seen an increase in Call Traffic and Number Sales for 07 Personal Numbers in the recent months. The more they are being used, the more popular they become.

The main use for a 07 Personal Number is to route (divert) calls to a Mobile Number (as there is no call cost) or to be used as a Temporary Number by people when advertising in the Classifieds and other media.

Calls made to 07 Numbers can be routed to over 400 International Landline and Mobile destinations for Free or used as a Fax to Email Service for Free.

TTNC has 8 different Call Charge Tariffs for our 07 Personal Number Ranges; they are from 17 to 50 pence per minute, for more information, please visit our 07 Personal Number Range page.

Go to 07 Personal Numbers page

TTNC Limited can now offer Fixed Rate Per minute Calls in 0844 and 0871 Number Ranges from 1 Pence Per minute to 10 Pence Per Minute. Few other UK operators have the full range of Fixed Rate Non Geographic Numbers.

Most of these Numbers will be used for International Call Routing and Fax to Email Services, they will compliment the already extensive TTNC Number Database which is already at over 3 Million Telephone Numbers.

Go to 0844 Fixed Rate page
Go to 0871 Fixed Rate page

TTNC has opened an office in Stockholm, Sweden to deal with Scandinavian Clients and Business Partners, and to also provide some Technical Support duties.

TTNC has now started the process of applying for a Communications License with PTS (the Swedish National Post and Telecom Agency) and will apply for Swedish Non Geographical and Premium Rate Telephone Number Ranges as soon possible.

If you are using a Non Geographic, Personal, Free-Phone, Premium Rate, or Geographic Number and routing it to an International destination, then your callers would normally hear an International Ring Tone.

After several requests from existing customers TTNC has launched a feature where the Ring Tone the Caller hears can be modified to a UK Ring Tone even when routing the Call to an International Destination.

TTNC has activated a Premium Rate Competition service using SMS and IVR Technology for Eastern Helicopters, a Commercial Helicopter Operator and Flight Training School based in Essex, UK. Winners of the competition get to enjoy a free flight in a Helicopter along the Thames and other major London attractions. Part of the proceeds raised by the Competition goes to Essex Air Ambulance.

TTNC provided a One Stop Premium Rate Solution for Eastern Helicopters, providing end to end solutions for both Voice and Mobile Services. Callers can dial a TTNC Premium Rate Telephone Number (0906 591 0011) and listen to a recorded message (the question), they are then given 3 possible answers, the caller then presses one of the Telephone keypads to answer the question and our IVR system then records the callers name and telephone number. All correct answers are entered into a draw.

To use the SMS platform, users simply text HELICOPTER and send the text to 82722, they will then receive a text message informing them if their answer is correct or incorrect. All correct answers will be entered into a draw as above. Calls and Messages cost £1.50 (inc. vat) per call and per text message.