We would like to thank our customers for their patience concerning our server and platform changes that we have implemented recently. We hope the resulting service is of an even better standard than before.
Full details of our server upgrade can be found on our website:
The latest changes to Ofcom’s Competition and Consumer Enforcement Bulletin were made today and relate to an
1) Update note to closed case CW/00999/09/08 – Dispute about per-customer line transaction charges for Carrier Pre-Selection.
2) Update note for compliance case CW/00998/09/08: Own-initiative investigation into Telephonics Integrated Telephony Limited about sales and marketing and the use of information obtained during the transfer process.
Over the past few weeks the technicians at TTNC have been frantically fine tuning a new set of servers ready to be used to upgrade our systems. Early Monday morning we installed the new hardware smoothly and completely, increasing our capacity and the dexterity of services for our customers. The upgrade will see benefits across the board with mainly overall improved service to our customers. The latest technology and infrastructure we have moved to not only acts as an improvement for our services but also protects our customers lines even more by creating more fall backs just in case anything were to go wrong, our services will still operate effectively and never disturb your business.
As with anything new you may experience some subtle differences with your telephone services and the Novero Platform, these are to be expected. If anything seems wrong at all, please do not hesitate to email our Support Department with details of your issue.
We wish our customers a continued and satisfactory stay with us.
The Telephone Number Company Team,
Fraudsters are currently phoning consumers claiming to be from BT or Ofcom.
They claim that the consumer’s telephone line needs digital upgrade work. This, they say, will cost £6 and if it isn’t paid within 10 days the consumer’s phone line will be cut off.
In some cases, the fraudster will claim that the line needs testing and they will temporarily disconnect it. When the consumer tries to make an outgoing call they are unable to do so. This is simply because the fraudster is still on the line meaning no outbound calls can be made.
This is a scam. Ofcom and BT have alerted the relevant authorities for investigation.
If you receive such a call and you suspect that it is fraudulent:
If you have already received a call and given out your bank details you should:
To contact Ofcom’s Advisory Team call 0300 123 3333.
To contact Consumer Direct call 08454 04 05 06.
Ofcom published today a statement allowing Openreach to shorten the price notification period to customers for wholesale analogue exchange line connection charges. This will enable Openreach to introduce proposed price changes at the earliest appropriate opportunity to enable consumers to benefit from discounts that are passed on.
The statement can be found at: Ofcom.com
The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to new case CW/01035/09/09: Own-initiative monitoring and enforcement programme into Mobile Service Provider’s compliance with General Condition 23 in respect of their sales and marketing practices.
Please click on the link below:
Own-initiative monitoring and enforcement programme
Mobile service providers will from today have to adhere to new Ofcom rules designed to prevent mobile mis-selling.
The new rules prohibit mobile service providers and those selling their products and services from engaging in dishonest, misleading or deceptive conduct.
If providers breach the rules they could be fined up to 10 per cent of relevant turnover.
The full news release can be found here: New rules to combat mobile mis-selling come into force
The Mobile Entertainment Forum (MEF) is organising its second annual regulatory conference supported by PhonepayPlus.
Following on from last year’s successful conference on UK premium rate regulation, PhonepayPlus is once again working with the MEF to bring you an exceptional line-up of speakers on this year’s theme – mobile micropayments.
Attend this one-day conference to hear the latest updates from key industry regulators, learn how applications and new services are changing the way consumers access and pay for mobile content, and to network with your peers from the UK and overseas.
Cost: £150 (£75 to MEF members) including lunch and refreshments
Venue: Royal Statistical Society, 12 Errol Street, London EC1Y 8LX
Date: Monday, 12 October / 9am-5pm
To register for the conference contact Sarah Roberts at MEF.
The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to open case CW/01027/06/09 – Dispute between Opal Telecom and BT about Opal’s Fixed Geographic Termination Rates.
The update note sets out Ofcom’s proposals to resolve the dispute and the timeframe for comments.
Please click on the link below for more information:
Ofcom – Dispute between Opal Telecom and BT
This should hopefully help to continue the competition throughout the marketplace ensuring that Telecom’s companies and Telecom’s customers a like get a fair and reasonable service between networks.
The Consumer Protection Test for telephone number allocation focuses on communications providers who have used numbers to cause serious or repeated harm to consumers. Ofcom will not allocate 070 personal numbers, 0871/2/3 special service higher rate numbers and 09 premium rate numbers to anyone who appears on either of two lists. We strongly encourage all providers that assign telephone numbers to others to take best use of numbers and consumer protection into account and to refer to the following two lists that we are publishing when making assignment decisions.
The latest ‘Under Assessment’ and ‘Number Refusal’ lists have today been updated.
For further details please click here: http://www.ofcom.org.uk/telecoms/ioi/numbers/cpt/
Please do not respond to this email. To remove yourself from this update list, use the online forms: http://www.ofcom.org.uk/static/subscribe/select_list.htm.
