Archive for November, 2009

TTNC Releases New Services and New Updates

Friday, November 27th, 2009

At TTNC we provide business’ with many services which allow them to be in total control of their numbers without having to constantly monitor them. With Missed Call Alerts, our customers would receive an email alert every time a call to their number is missed and with our Voicemail service all messages are sent as alerts to our customers via email too.

Understanding that business today is extremely mobile, TTNC has moved to try and provide this level of control and notification whilst on the move. This is why we have introduced our new facility of SMS Message Alerts.

SMS Alerts direct to up to 3 mobile numbers†

All of our current services, which alert you via email, can now have SMS Messages enabled as well as, or in place of email alerts. These include;

You are able to specify up to 3 mobile numbers for your SMS Message Alerts, similar to the 3 email addresses for Email Alerts. You can read more detail on our Alert Services page.

†SMS Alerts are charged at 15 pence per message (deducted from your Call Credit) or alternatively you can purchase a bulk of SMS Messages, which are stored in your SMS Credit Balance. A new facility is available via the Top up section of the Novero Platform in order to purchase SMS Credits.

In accordance with this new payment system SMS Charge Statistics are now available to view on your account as well as Low SMS Credit alerts similar to Low Call Credit Balance alerts.

Customisible Low Call Credit and Low SMS Credit Alerts

With this new level of control we are also providing our customers with Customisable Low Call Credit and Low SMS Credit alert Thresholds. Until now Thresholds were set at £15, £10 and £5 remaining but you can now change these to amounts more appropriate to your business. Alerts will be sent to you once your Call Credit Balance or SMS Credit Balance passes the set Thresholds. You are able to receive alerts by Email or SMS Message to up to three recipients.

How to take advantage
In order to use these new facilities you will need to have an account for our Novero Platform, which every customer gets after purchasing a telephone number from our website. Once you have logged into your Novero account, these options will be available to you provided you have the relevant services purchased and enabled on your account. For further assistance please consult our online Novero Platform Manual.

Ofcom Update: Monthly Update November 09

Friday, November 6th, 2009

Office of the Telecommunications Adjudicator Update

The independent Office of the Telecommunications Adjudicator (OTA2) has today published its update for October 2009. This shows that at the end of October there were 6.2 million unbundled lines and 6.14 million Wholesale Line Rental lines. The number of telephone numbers using Carrier Pre-Select was 3.83 million. The update can be found here.

OTA-Broadcast Transmission Services report

Ofcom has today published a report from the independent Office of the Adjudicator – Broadcast Transmission Services (OTA-BTS) for the period from 1 July 2009 to 30 September 2009. A statement was also published on principles for the pricing of new transmission agreements.
The reports can be found here.

COSTA: Advertising breaks in news and children’s programmes

Ofcom has published FAQs relating to the rules that come into force on 1 December 2009 concerning advertising breaks during news programmes and children’s programmes.
The FAQs can be found here.

Listed Events: Ryder Cup, 2010 and 2012:

Ofcom has granted consent for BSkyB’s live coverage of the Ryder Cup in 2010 and 2012. The Ryder Cup is a Group B listed event. This means that a non-qualifying service (one that is not available free-to-air to at least 95% of the population) may acquire the rights to live coverage, provided that the rights to broadcast highlights have been offered to a qualifying service. The BBC, which is a qualifying service, has acquired the highlights rights, therefore consent for BskyB’s coverage is automatic. The statement can be found here.

Media Literacy eBulletin

This month’s Media Literacy e-Bulletin features news on the Consortium for the promotion of Digital Participation, Race Online 2012 and Get online day 09. It also includes items on recent work by the Internet Watch Foundation, Childnet International and the BBC, and highlights new Ofcom research on adult and children’s media literacy. The Media Literacy e-Bulletin can be found here.

Access Services

Ofcom has published its quarterly report on the provision of access services (subtitling, signing and audio description) by broadcasters for the third quarter of 2009. The full report can be found here.

Consumer Protection Test

The Consumer Protection Test for telephone number allocation focuses on communications providers who have used numbers to cause serious or repeated harm to consumers. Ofcom will not allocate 070 personal numbers, 0871/2/3 special service higher rate numbers and 09 premium rate numbers to anyone who appears on either of two lists. We strongly encourage all providers that assign telephone numbers to others to take best use of numbers and consumer protection into account and to refer to the following two lists that we are publishing when making assignment decisions. The latest ‘Under Assessment’ and ‘Number Refusal’ lists have been updated here.

Investigations Activity report

The Investigations Activity report summarises Ofcom’s investigations activity during the period between 1 April and 30 September 2009 and in particular focuses on our performance in meeting a range of key performance indicators. The report can be found here.

Radio licensing update

The Monthly Update provides information about Ofcom’s broadcast radio licensing activity, including details of commercial radio licence re-advertisements, changes to the formats of stations, and community radio licence awards. This month, the update also includes details of how to apply for a grant from the Community Radio Fund. Details can be found here.

TV licensing update

The latest information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences, can be found here.