The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to closed case: CW/01042/01/10 Dispute between BT and each of Vodafone, T-Mobile, O2, Orange, H3G, and Everything Everywhere about BT’s termination charges for 0845 and 0870 calls.
Posts Tagged ‘Ofcom Update’
Ofcom Competition and Consumer Enforcement Bulletin
Friday, August 13th, 2010Ofcom Competition and Consumer Enforcement Bulletin
Tuesday, August 10th, 2010The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to closed compliance case: CW/00998/09/08 Own-initiative investigation into Telephonics Integrated Telephony Limited about sales and marketing and the use of information obtained during the transfer process.
To view more, please click on this link
Ofcom Update: Office of the Telecommunications Adjudicator Update
Wednesday, August 4th, 2010The Independent Office of the Telecommunications Adjudicator (OTA2) today published its update for July 2010. This shows that at the end of July there were 6.92 million unbundled lines and 6.01 million Wholesale Line Rental lines. The number of telephone numbers using Carrier Pre-Select was 3.31 million.
The update can be found here: http://www.offta.org.uk/
Ofcom Update: New help for consumers to resolve complaints
Thursday, July 22nd, 2010Ofcom today confirmed plans to make it easier for consumers to exercise their right to take unresolved complaints to a free independent resolution service.
From next year, communications providers will have to include information of the relevant dispute resolution service on all paper bills. They will also have to write to consumers whose complaints have not been resolved within eight weeks to inform them of their right to take their complaint to a dispute resolution service.
Ofcom is also establishing a single mandatory Code of Practice with minimum standards for how providers must handle complaints from consumers. The Code of Practice will provide consistency in standards and will give Ofcom powers to take enforcement action against those providers who do not treat complainants fairly.
The full news release can be found here.
The statement can be found here.
Ofcom update: Consumer Protection Test
Wednesday, July 14th, 2010The Consumer Protection Test for telephone number allocation focuses on communications providers who have used numbers to cause serious or repeated harm to consumers. Ofcom will not allocate 070 personal numbers, 0871/2/3 special service higher rate numbers and 09 premium rate numbers to anyone who appears on either of two lists.
We at TTNC take our responsibility as a service provider very seriously and take best use of numbers and consumer protection into account when assigning telephone numbers to others.
These lists provide us with an incredibly useful reference point. We have included a link to these lists below simply for your interest.
The latest ‘Under Assessment’ and ‘Number Refusal’ lists have been updated here
Ofcom Update: BT vs. Mobile Operators over termination charges for 0845 and 0870 calls
Monday, July 12th, 2010The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to an update note to open case CW/01042/01/10 Disputes between BT and each of Vodafone, T-Mobile, O2, Orange and H3G about BT’s termination charges for 0845 and 0870 calls. This announces a supplementary consultation on our proposals to resolve these disputes and the timeframe for comments.
Please click on the link below.
Ofcom update: Dispute between BT and Mobile Operators over termination charges
Ofcom Update: Quicker mobile number transfers for consumers
Friday, July 9th, 2010Consumers will next year be able to transfer their mobile number to a new provider in just one working day rather than the current two days, Ofcom confirmed today.
The new regulations also require the PAC (Porting Authorisation Code) that consumers need to switch provider and keep their number to be issued either immediately over the phone or within a maximum of two hours by text message.
The full news release can be found here: Ofcom Update – Quicker mobile number transfer
Ofcom update: Cheaper charges for UK consumers to end phone contracts
Monday, June 28th, 2010Charges that consumers face for leaving their landline phone contracts early will be cut by as much as 85 per cent, Ofcom announced.
Over the past 18 months, Ofcom has been working with the three biggest UK landline providers, BT, TalkTalk and Virgin Media, to ensure that the charges they levy when customers end their contracts early (“early termination charges”), reflect the costs that the providers save by no longer providing the service. Cheaper early termination charges will also apply to landline customers who receive broadband in the same package.
The full news release can be found here: Ofcom – News update
Ofcom Update: Ofcom Competition and Consumer Enforcement Bulletin
Wednesday, June 16th, 2010The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to closed case: CW/01041/12/09 Dispute between Stour Marine Ltd and O2 UK Ltd concerning termination rates.
Please click on the link below:
Ofcom Update: Ofcom Competition and Consumer Enforcement Bulletin
Monday, June 14th, 2010The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to open case: CW/01042/01/10 Dispute between BT and each of Vodafone, T-Mobile, O2, Orange and H3G about BT’s termination charges for 0845 and 0870 calls. The update note sets out Ofcom’s proposals to resolve the dispute and the timeframe for comments.
Please click on the link below.
