Hi again,
Customers should find that normal service is resuming. The problem was a power outage at Telehouse. This in fact knocked out half of the UK’s internet connection.
We obviously apologise for the disruption, unfortunately it was beyond our control.
Hi all,
As many of you are already aware we are currently experiencing some networks issues. Unfortunately this is affecting all phone lines.
This began in the last half an hour and appears to be an intermittent connection issue. We are working to establish the cause, and obviously a solution and will have this in place as soon as we are able.
Please bear with us as we work around this. We will update this when we can.
We’re really pleased to release for our customers our latest service – Outbound Call Recording.
This service gives you a facility for monitoring your businesses important outbound calls, to protect your staff, to identify opportunities for development and ensure your customers are receiving the service you’d expect.
MONTHLY SERVICE – £9.95 per month
It works from any UK landline or mobile handset and costs nothing to set up. There’s no lengthy contract to sign up for either. For each month you want to use it you’ll pay £9.95 + VAT.
HOW IT WORKS
To use this service, you go through just a few simple steps. There’s no software/hardware to buy and install and no need to find storage space for tapes or discs of recordings.
Once you order it, we give you a dedicated Geographic number (starting 01 or 02). Each time you want to record one of your outbound calls:
After this it’s just like you’ve dialled your customer directly; with the exception that within seconds of finishing the call you can listen to and download the recording from the Novero Platform.
PAYING FOR CALLS
The cost of calls is managed through our Pay As You Go system (much like our inbound call charges). We deduct the call charges from the credit on your account as you make your calls. We’ll only deduct the cost for however many seconds you’re on a call.
*These rates include a call recording surcharge. Costs will vary for other call destinations.
For more information go to:
http://www.ttnc.co.uk/services/outbound-call-recording.do
To add this to your account, login to the Novero Platform and look for the ‘Add Additional Services’ link on the left hand side. Click on this and simply follow the steps to set up and start using the Outbound Call Recording service.
We’re really pleased to let you know that we’ve reduced our Call Forwarding Charges to mobiles by 2 pence across the board. This isn’t a special offer; it’s a permanent change. This means that all our customers, old and new, forwarding their calls to a mobile will get more talk time from their call credit.
Freephone (0800/0808) numbers can now be forwarded to a mobile at a rate of 14 pence per minute (down from 16 pence per minute), while our other ranges have had the forwarding rate reduced to 12 pence per minute (down from 14 pence per minute).
So, if on average you spend £25 on call credit a month forwarding a freephone number to a mobile, you now get about 20mins more talk time each month . Over the course of a year, this is a saving of nearly £40.
There’s nothing you have to do, these new rates are active on all accounts from now .
Global Communication Solutions is in administration, nearly 10,000 business customers have been affected, for more information please visit www.ukbusinessforums.co.uk to read more.
If you are affected by these events please visist our information page GCS Administration Information or alternatively to reactivate your number with TTNC please visit our transfer page to register.
As of Tuesday 23rd March 2010, Global Communication Solutions Ltd (GCS) is now in Administration prior to a Liquidation.
For customers of GCS looking for information and advice about what you can do with your numbers, follow the links below:
Following customer feedback we are very pleased to announce the launch of our new Automatic Top Up system.
If you want to save time and not worry about Topping Up your account, then this new service is for you. It’ll mean that you can concentrate more on your calls and think less about your call charge balance.
Whenever your Call charge balance goes below £5, your account will be automatically Topped Up with an amount you have chosen.
How it works
The next time your account reaches £5 your account will automatically be Topped Up, we will also send you an email every time an Automatic Top Up is made.
If for some reason we are unable to take payment, we’ll send you an email to let you know, if this happens you will need to Top Up manually using the Novero Platform and you will also need to re-activate the Automatic Top Up service.
Setting Up
There is no charge to use the Automatic Top Up service and it is very simple to set up; When you next add Call Credit to your account, just click on the “Activate Automatic Top Up” check box, select the amount you want to Top Up with and then enter your card details, and that’s it!
For more information please see our Pay As You Go and Automatic Top Up system please visit – Pay As You Go.
We have developed and now released a tool designed to help people find information about specific telephone numbers and their operators. If you’re looking to manage all your numbers in one place, this tool will be the place to start. With it you can find out the provider of any given number, which we can then use to determine if the number is able to be ported to TTNC. Visit our Number Look-Up Tool and try it for yourself.
For more information on this process go to the Number Porting page.
Our data comes straight from Ofcom and is updated regularly to keep the information accurate and helpful to you.
At TTNC we provide business’ with many services which allow them to be in total control of their numbers without having to constantly monitor them. With Missed Call Alerts, our customers would receive an email alert every time a call to their number is missed and with our Voicemail service all messages are sent as alerts to our customers via email too.
Understanding that business today is extremely mobile, TTNC has moved to try and provide this level of control and notification whilst on the move. This is why we have introduced our new facility of SMS Message Alerts.
SMS Alerts direct to up to 3 mobile numbers†
All of our current services, which alert you via email, can now have SMS Messages enabled as well as, or in place of email alerts. These include;
You are able to specify up to 3 mobile numbers for your SMS Message Alerts, similar to the 3 email addresses for Email Alerts. You can read more detail on our Alert Services page.
†SMS Alerts are charged at 15 pence per message (deducted from your Call Credit) or alternatively you can purchase a bulk of SMS Messages, which are stored in your SMS Credit Balance. A new facility is available via the Top up section of the Novero Platform in order to purchase SMS Credits.
In accordance with this new payment system SMS Charge Statistics are now available to view on your account as well as Low SMS Credit alerts similar to Low Call Credit Balance alerts.
Customisible Low Call Credit and Low SMS Credit Alerts
With this new level of control we are also providing our customers with Customisable Low Call Credit and Low SMS Credit alert Thresholds. Until now Thresholds were set at £15, £10 and £5 remaining but you can now change these to amounts more appropriate to your business. Alerts will be sent to you once your Call Credit Balance or SMS Credit Balance passes the set Thresholds. You are able to receive alerts by Email or SMS Message to up to three recipients.
How to take advantage
In order to use these new facilities you will need to have an account for our Novero Platform, which every customer gets after purchasing a telephone number from our website. Once you have logged into your Novero account, these options will be available to you provided you have the relevant services purchased and enabled on your account. For further assistance please consult our online Novero Platform Manual.
