TTNC News - February 2019

Company News /

Company news

It’s nice to see the arrival of Spring, and we’re looking forward to Summer, not just for the warmer weather, but seeing how we get along in this years ITSPA Awards which we’ve entered this month, fingers crossed for another win.

Apart from working on our submission to the ITSPA Awards, we’ve also been working on ideas for some new service plans and pricing options which we hope to roll out in the next few months. Our aim is to simplify billing, offer monthly pricing on numbers and introduce new call charge options.

The development team continue to work on myTTNC and the Softphone App, they've also been having fun playing with Text to Speech technology with a view of offering this as a service on our platform. We'll keep you posted about that.


Industry and regulation news

Ofcom fines another company for holding up Number Porting

Ofcom has again fined a company for breaking the number porting rules. The UK regulator handed out a £50,000 fine to "Cloud M" for failing to fulfil its duties. Apparently, this company tried to charge their customer £20,000 to port 2 numbers away! Read the full Ofcom statement

Changes to 070 Numbers

We know that October seems a long way off, but if you are using 070 Numbers, you need to be aware of the changes to 070 Numbers which come into effect on the 1st October 2019. We’ve previously written about the changes. Read the official Ofcom statement

If you are using our 070 Numbers, we will be in touch in the next few weeks to let you know what your options are.


Product and service news

TTNC Webhooks & Zapier

We’ve been playing around with our Webhooks recently, and we’ve published a new set of comprehensive help guides about how to integrate your TTNC Numbers, Call Data and SMS services with third-party platforms using TTNC Webhooks and the Zapier platform.

We’ve published a blog post on how to send out alerts for every call (not just missed calls), which is a popular request from some of our customers.

Dial-In Management service put to bed

Our “Dial-In Management” was more than 10 years old and wasn’t really relevant to the services we provide any longer. Back in the day, we had some customers using this service to manage their numbers, but as our service and platform have evolved, it became clunky and impractical to use for managing call flows and services.

The Dial-In management number was 0333 210 1000 and is now used on our automated payment line which enables customers to pay invoices and top up call credit via an automated telephone payment service.

Paul Bell