PSD2 and SCA
We've been preparing for the implementation of Strong Customer Authentication (SCA), which comes into effect on 14th September 2019. For those of you that take card payments, you will no doubt be aware of the upcoming changes.
There will be little to no impact on how we take payments, other than having to complete the 3D secure process when using a new card for the first time.
If you are spending more than £10 per month, we suggest using Direct Debit, which you can set up online in myTTNC.
For more information about Direct Debit, please see our Help Centre
New team member
We want to give a warm welcome to Megan Hall, who joins our Customer Services team. Megan will also be taking care of our social channels and assisting with marketing. We wish Megan all the best and look forward to working with her.
Industry and Regulation News
Fairness Framework to help stamp out unfair practices
Ofcom has published new guidelines for telecoms and TV companies to ensure they treat customers fairly. In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.
Product and Services News
Updates to Help Centre
This month has seen a lot of updates and new content added to our Help Centre. Some of the team have been busy creating new content and help guides for configuring five different brands of VoIP Phones, guides for setting up open source IP based PBX's to use with TTNC's SIP Trunk service, and of course, guides on how to set up and use the TTNC Softphone Apps for mobile.
070 Number changes
Although we are still a few months away from the price cap for calling 070 Numbers coming into effect, we've started contacting our customers who will be affected.
We've also published another blog post with more details about the changes, including information about what we are doing, and what you need to do if you're using 070 Numbers.