Welcome to our monthly round-up of company and industry news.
It has been a busy and productive month for the team with work on the control panel on-going as well as implementing ISO Standards and completing Award nomination submissions!
myTTNC update - Beta Testing
We are continuing to work on the new control panel, and we're into the internal testing phase and it's looking great! The next step will be to run a beta version of the control panel, if you're interested in getting involved with the testing please drop us an email to firstname.lastname@example.org.
We know that a lot of you use our API to add and amend numbers, we would really like you to get involved in the beta testing too, if you use our API and are interested please email us at email@example.com.
New Team Member
We would like to introduce a new team member; Paige Wilmott. Paige has joined our Support team, so I am sure many of you will be dealing with Paige in the future. We would like to wish her good luck and give her a warm welcome.
We are ISO 9001 Certified!
While it has been hard work, we're pleased to announce that we have been awarded the certification for ISO 9001. While this will not affect your TTNC experience, it shows that we have 'Quality Management Systems' in place looking at our facilities, staff training and our processes.
Now the focus shifts over to ISO 27001, the Information Security standard, which we hope to have some good news for you next month.
We have submitted our nominations for this year's ITSPA Awards. After success in our previous two entries we are hoping to make it a hat-trick of victorious years on the 30th of April.
This year we have decided to enter three categories, including the "Best Small Office/Home Office ITSP" award we won in 2019. The shortlists for each award will be announced on Friday the 13th of March. Hopefully, it won't be unlucky for TTNC!
Social Media competition
Congratulations to our competition winners, Dave Richardson and Chris Stone, who both won a VoIP User for a year and some call credit. We hope you enjoy your prizes!
Industry and Regulation News
Companies must tell customers about their best deals
Under Ofcom rules which came into force on the 15th of February, phone, broadband and pay-TV customers must be warned when their contract is ending and of the best deals available. The ruling should help save almost 20 million out of contract customers save money. See the Ofcom site for more details.
Are you in or out?
Ofcom has launched a new campaign, following their rule change, encouraging people to check whether they are in or out of contract, and helping them secure a better deal. Their advice hub walks you through the quick and easy journey of making sure you are not paying over the odds – helping you save in just three simple steps. See the Ofcom hub for more details.
Product and Services News
International Numbers pricing
After expanding our range of international numbers last month, to cover over 60% of the planet, we have now reviewed our pricing with several countries dropping in monthly cost and the rest remaining the same. See our International Numbers page for more information.
Did You Know?
Did you know that your TTNC phone number can be used to send and receive* SMS?
Recent studies have shown that SMS have a 90% open rate, making them a far more cost-effective, direct and rapid way of keeping in contact with your customers.
Our SMS credits start from just 6p per SMS, and this cost can be reduced further by purchasing our bulk SMS credits, available here.