As a VoIP provider of 12 years and counting TTNC is proud to have been awarded the Internet Telephony Service Provider’s Association (ITSPA) Quality Mark, one of only ten companies worldwide to hold the accolade
Launched in 2009 the prime focus of the Quality Mark, is to ensure that consumer or business customers of the certified Service Providers can be assured of a quality and reliable service.
To be awarded the ITSPA Quality Mark we’ve had to demonstrate our ability to go above and beyond best practice and meet ITSPA’s ten requirements
The new Quality Mark
Code of Practice
Use and adhere to the ITSPA Code of Practice and follow all industry Best Practice Guidance documents.
Resilient Network and Platform
Demonstrate that our Network and Services are reliable and resilient and achieving minimum response times and network uptime.
Have a transparent Number Porting process in place and follow industry Best Practice Guidance documents.
Provide real-time, system-wide active monitoring and alerting for Fraudulent activity and Anti-Fraud measurements and controls in place.
999 Emergency Services
Provide Call access to the Emergency services and End User updates to the Emergency Authorities database using Ofcom approved processes.
Complaints & Dispute Resolution
Easy to find information on complaints & dispute resolutions & membership to an Ofcom approved Alternative Disputes Regulator such as the Ombudsman services.
Nuisance Calls & CLI Presentation
Have policies for reporting and dealing with Nuisance Calls, and information about CLI Presentation including verifying third-party Numbers.
Follow Data Protection & Retention Compliance Best Practice Guidance documents including new legislastion covering GDPR.
Provide a Single Point of Contact showing that there is an easy way to contact the ITSPA member should there be any issues.
Eli Katz, the Chair of ITSPA said “We are delighted to launch this enhanced version of the Quality Mark, which will help customers identify providers who go above and beyond current best practice to ensure a reliable and trusted service. We have made significant changes to the requirements of the original Quality Mark, which reflect the maturing nature of the next generation communications industry".
Mark Burcher, Director of TTNC said “We have been a VoIP provider for over 12 years and our primary focus has always been customer service so to be allocated the ITSPA Quality Mark by the representative trade association of the VoIP Industry is a huge honour and will give reassurances to existing and new customers that we will deliver and continue to deliver a quality and reliable service”
Who or What is ITSPA?
ITSPA stands for “Internet Telephony Service Providers’ Association”. A UK membership-led organisation that represents companies who provide or resell business and residential customers voice services over data networks (VoIP) as well as other “over the top” applications including instant messaging and video
Telephone - 020 3151 1000
Email - firstname.lastname@example.org