Company News -April 2020

Company News /

We're almost at the end of another month, and what a strange one it has been! We're still working from home, and it's beginning to feel 'normal'. You can still call us and email as usual if you need help, or are looking for extra services.

Over the last few weeks, it's been fantastic to see so many groups coming together to help each other and to support their local communities. We have created support lines for GP surgeries and hospital departments, local community helplines offering food deliveries for those in need as well as numbers to help with the loneliness of self-isolation. We're really proud to say that over 10,000 people have used these services so far and we expect to set up more services over the coming weeks.

We're overwhelmed by their selfless focus that we have seen first-hand; from new ideas from individuals wanting to help their local community, to the hard work of existing organisations who have repurposed their existing phone numbers to provide emergency support.

We still want to help

As we are starting our seventh week of working from home, we want to reiterate our pledge to help those groups, charities and health care workers who are responding to the coronavirus crisis and giving their all in this time of need.

If you are an outreach project, a community support group, a charity or part of our amazing NHS, we will provide you with our services free of charge (including all calls and SMS) for as long as you need them. We think that it's only fair that we provide your telecoms solution for free. You are going the extra mile to help others in need, and for that, we are eternally grateful.

Please get in touch with us if you think we can help in any way.

Industry and Regulatory News

Ofcom offer advice about Coronavirus scam calls and texts

Ofcom has reported an increase in related fraudulent calls and texts associated with Coronavirus as scammers are taking advantage of the panic. Both home phones and mobiles are being targeted, often claiming to be from the Government, your GP’s surgery, the NHS, or even the World Health Organisation (WHO).

Make sure you and your loved ones stay vigilant, a simple call or text message can leave you out-of-pocket if you fall victim. The full article provides examples of what to look out for, along with ways to report a suspected fraudulent call or message.


Product and Services News

myTTNC update - Beta Testing

Work continues to progress on the new control panel. Despite the lockdown, we're continuing to test in-house, and it's looking great! The next step will be to begin a beta version of the control panel which should start in July, if you're interested in getting involved with the testing, please drop us an email to

Along with the new release of myTTNC will come an updated API, providing more functionality and features across our services. If you currently use our API and would like to be involved in the testing, or are interested in learning more, we would love to hear from you.

Did You Know?

Did you know that you can display your TTNC number on outbound calls?

All you need to make outbound calls displaying your TTNC number is a VoIP User, which can be registered on TTNC Softphone App for Mobile or Desktop, or a physical VoIP handset.

Every person looking to make and receive calls will need a VoIP User (£4.00+VAT per month), and you can set a failover destination for your calls to be routed to if we're unable to reach your VoIP User.

There is no cost to receive inbound calls to your 01, 02, 03 or 07 number via a VoIP User. On our PAYG rate, the cost to make outbound calls is just 1.5p per minute to a UK Landline and 5.5p per minute to a UK Mobile.