Ofcom's ongoing monitoring of rules to prevent silent calls
Now in it's 5th year, Ofcom have decided to extend this initiative against 'persons or organisations causing annoyance to consumers through the making of silent or abandoned calls'.
A '24 hour policy' was introduced to ensure that an actual person was on hand if a company intending to use Answer Machine Detection (AMD) more than once within 24 hours. This was accompanied with a maximum penalty of £2 million for persistent misusers.
AMD users had to comply by the 1st February this year, so now Ofcom are continuing to review the complaints coming in, I presume to see if this initiative is being effective or not. We wait patiently to see.
