How to avoid and protect yourself from ‘slamming’
Ofcom has fined two telecom companies a total of £35,000 for taking over phone services of more than a hundred people without their knowledge or permission, a practice known as 'slamming'.
45 million people were targeted by scam calls and texts this summer
New Ofcom research reveals that almost 45 million people in the UK have received potential scam texts or calls in the last three months.
Coronavirus scam calls and texts
Ofcom has received yet more reports of scam calls and texts relating to the coronavirus. Scammers call home phones and send text messages to mobile phones, which contain misinformation or could leave you out of pocket.
Company News - March 2021
The latest news from TTNC, the telecoms industry and the regulator this month - March 2021.
Seven Tips to Stay Connected
Ofcom has published 7 tips to help you manage data and get your household the bandwidth they need, for video streaming, virtual meetings and voice calls.
Advice about Coronavirus scam calls and texts
With Coronavirus being one of the most talked-about subjects in history, it's no surprise that fraudsters are doing everything they can to exploit the situation.
Company News - November 2020
The latest news from TTNC, the telecoms industry and the regulator this month - November 2020
Scam calls fall by 75%
Scam calls using the 070 number range have decreased by 75% between October 2019 and September 2020.
Vulnerable customers: Ofcom's best practices
Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.
Ofcom: Support for struggling bill payers
If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.
Ofcom: Fewer nuisance calls, but more to do
Reports show that nuisance calls to UK landlines have fallen by 22% over the last 3 years.
Ofcom: advice about coronavirus scam calls and texts
Ofcom has reported an increase in related fraudulent calls and texts associated with Coronavirus as scammers are taking advantage of the panic.
Ban on selling ‘locked’ mobile phones
Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.
Ofcom fines company for 'Telephone Slamming'
After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.
10 million numbers released
Ofcom introduces new 020 4 number range for London. Ofcom has today announced the release of 10 million new phone number for the London area.
Unfortunately, there's a growing trend of nuisance callers deliberately changing their Caller ID to hide their identity, this is known as 'Number Spoofing'.
New Number Porting rules go live
Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.
New Framework for fairness
In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.
070 Number changes - Rules to combat fraud & unexpected call costs
Last year, Ofcom announced that from the 1st of October 2019, the cost to call an 070 Number would be the same cost as calling a UK Mobile Number.
Ofcom: New rules for contracts and best deals
Telephone, Broadband and Pay-TV customers must be warned when their minimum contract period is coming to an end, under new rules announced today by Ofcom.