Vulnerable customers: Ofcom's best practices

Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.

News
Ofcom: Support for struggling bill payers

If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.

News
Ofcom: Fewer nuisance calls, but more to do

Reports show that nuisance calls to UK landlines have fallen by 22% over the last 3 years.

News
Ofcom: advice about coronavirus scam calls and texts

Ofcom has reported an increase in related fraudulent calls and texts associated with Coronavirus as scammers are taking advantage of the panic.

Ofcom
Ban on selling ‘locked’ mobile phones

Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.

Regulatory
Ofcom fines company for 'Telephone Slamming'

After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.

Regulatory
10 million numbers released

Ofcom introduces new 020 4 number range for London. Ofcom has today announced the release of 10 million new phone number for the London area.

Virtual Numbers
Number spoofing

Unfortunately, there's a growing trend of nuisance callers deliberately changing their Caller ID to hide their identity, this is known as 'Number Spoofing'.

Ofcom
New Number Porting rules go live

Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.

Ofcom
New Framework for fairness

In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.

Ofcom
070 Number changes - Rules to combat fraud & unexpected call costs

Last year, Ofcom announced that from the 1st of October 2019, the cost to call an 070 Number would be the same cost as calling a UK Mobile Number.

Ofcom
Ofcom: New rules for contracts and best deals

Telephone, Broadband and Pay-TV customers must be warned when their minimum contract period is coming to an end, under new rules announced today by Ofcom.

Ofcom
Nuisance Calls & SMS: Joint Action Plan Update

Ofcom and the ICO have published an update on their joint action plan to tackle nuisance calls and SMS messages.

Regulatory
Fined for not providing access to 999 and 112 Emergency Services

Following an investigation, Ofcom has imposed a £24,500 fine to cloud communications company 'Vonage' for failing to provide uninterrupted access to 999 and 112 Emergency services.

VoIP
Ofcom fines company £50,000 for breaking number porting rules

A warning to any Communication company who tries to stop their customers from switching to another provider.

Industry
New price cap on calling 118 numbers

In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.

Ofcom
Blockchain could be used to manage UK telephone numbers

TTNC to work with Ofcom to trial the porting and management of telephone numbers using blockchain and ledger technology.

Virtual Numbers
New rules to combat high call costs and scams

From October 1st 2019, phone users will have protection from high charges for calling ‘070’ numbers.

News
New rules to stop nuisance calls

Ofcom, the UK's Communications regulator, has introduced new rules to prevent people from receiving unwanted calls.

News
Five new area codes added to the closed local dialling list

So the Ofcom consultation closed last month on changes to making local calls in five new area codes. From the 1st October

News
Research into presentation of call charge information of non-geographic calls

Ofcom has today published the results of research as part of its consultation on simplifying non-geographic numbers. The r

News
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