Below you can find all of our posts tagged with Billing.
If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.
The reason we’ve decided to look at call charges before anything else is because nearly every customer pays for call charges, therefore any changes we make will have a big, positive impact for our customers.
In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.
As a communications provider, we take a role and responsibilities seriously and try to protect our customers as much as we can.
