Ofcom: Support for struggling bill payers
If you’re having problems paying your phone or broadband bill during the coronavirus (Covid-19) pandemic, you must speak to your provider as soon as possible to see how they can help.
Changes To Our Call Charges
The reason we’ve decided to look at call charges before anything else is because nearly every customer pays for call charges, therefore any changes we make will have a big, positive impact for our customers.
New price cap on calling 118 numbers
In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.