Ofcom today updated the numbering plan in the light of changes to the regulation of 0870 telephone numbers which came into effect on 1 August 2009.
These new rules encourage communications providers:
- To stop charging higher prices for calls to 0870 numbers from fixed lines and mobiles than calls to “geographic rate” numbers (01, 02 or 03 numbers); and
- To include 0870 calls in call packages on the same basis as geographic calls.
Communications providers that want to continue charging for 0870 calls at rates above those for geographic numbers are now bound by strict rules about how prices are publicised on websites and in promotional material at point of sale.
Communications providers are responsible for making sure their customers know how much they will be charged for calling an 0870 number and they are not allowed to advertise 0870 numbers as “national rate” unless they are charging at geographic rates.