Zapier: What is it, and how can it enhance your TTNC experience

Call Tracking /

What is Zapier?

Zapier is a web tool that allows you to connect apps you use every day to automate tasks and save time.

In their own words:

Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. You can wait for third-party app developers to offer the SaaS integrations you need. You can hire expensive freelance programmers to build custom software for you. Or you can simply do it yourself with Zapier, and then get back to the work that matters most to your business

How does it work?

Zaps, their name for an automated workflow, are made using two main components, triggers and actions.

  • A trigger is something that happens to start a Zap's workflow, the webhook information being received.

  • An action is something your Zap does after a trigger occurs, usually, for our purposes, this would be the writing of an email, message or entry to a spreadsheet. There can only be one trigger in a Zap but there can be more than one action.

For example, you could make a Zap that would automatically save call data into a new row on a Google Sheet, send a tweet, an email, add an event into Google Calendar and create an entry in Evernote & Todoist, as well as posting to Slack, LinkedIn, Pinterest, Facebo...... You get the picture, there are well over 1,000 apps that can be used to make workflow automation in Zapier.

You can automate the integration of calls into your favoured CRM - creating contacts, leads and interactions to help your business stay at the top of its game. All the big hitters can be interacted with, including Zoho, Pipedrive, Hubsoft, Salesforce and many more.

How do I get started?

In order to create a Zap, first, you need to set up a Webhook in your myTTNC and link it to your TTNC phone number. A useful how-to guide can be found in our Help Centre.

Then log into your Zapier account and press the red Make A Zap! button at the top of the page. Zapier's how-to guide can be found here.

While we are certain that our online platform is one of the best around, Zapier integration can give you a fresh look at your calls and take your business to the next level.

Paul Bell