Call Credit - What is it and how is it used?
Call credit can be used to pay for the forwarding charges for inbound & outbound calls, outbound SMS and fax services.
How-To: Choose which calls to accept with Call Screening
Call Screening will tell you which number your calls are coming from and give you the choice of when to accept a call.
How-To: Visually identify your inbound calls
If you're using one of our inbound numbers we can make your telephone display show your TTNC number (the dialled number) rather than the caller's number.
New 07 Mobile Numbers released
We’re pleased to announce that we can now offer UK 07 Mobile Numbers to our customers. Our Mobile Numbers can be used in the same way as our other numbers and work with all of our services
How-To: Get a 'heads up' with Call Whisper
Our Call Whisper service plays a short message to the receiver before connecting the caller, helping you to identify calls made to your TTNC number.
How-to: Set up a Virtual Landline with VoIP
A guide to everything needed to create a phone line for your business, allowing you to make and receive calls displaying your new number where ever you are.
How-to: Use Your Own Greeting and Information Recordings
Making use of a customised recording to present your callers with a professional, personal touch.
How-to: Reduce nuisance and unwanted calls
How to set up Call Blocking. Follow these simple steps below and you will able you to start blocking those unwanted calls in just a few minutes.
Vulnerable customers: Ofcom's best practices
Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.
TTNC Customer Support
We are obsessed with excellent customer service and giving customers the best possible support. Every single person in the TTNC team feels the same way about this, it's not just a management thing, it's in our core.
Using Concatenated SMS
A single SMS is 160 characters in length. A concatenated SMS is used when you want to send an SMS containing more than 160 characters.
TTNC Zapier App launched
We're pleased to announce our partnership with the automation platform Zapier. Our App will enable you to automatically send an SMS or make a Phone Call.
Tags now included in CDR downloads
Download your call data records (CDR’s) and you will see your phone number tags on CDR downloads.
VoIP Hardware - Let's Get Physical
Did you know that we supply VoIP Handsets and Adapters? We have everything you need to get up and running with VoIP.
Introducing the TTNC Softphone App for Mobile
Making and receiving calls has never been easier! We are delighted to announce the launch of our brand-new Softphone App
New Number Porting rules go live
Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.
Changes To Our Call Charges
The reason we’ve decided to look at call charges before anything else is because nearly every customer pays for call charges, therefore any changes we make will have a big, positive impact for our customers.
SMS = Savvy Marketing Service?
SMS Messaging provides an immediate, personal way to communicate with your audience. Almost 75% of customers prefer an SMS rather than a phone call.
Zapier: What is it, and how can it enhance your TTNC experience
Zapier is a web tool that allows you to connect apps you use every day to automate tasks and save time.
How-To: Use TTNC's Call Recording Control
TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.