Vulnerable customers: Ofcom's best practices
Ofcom sets out how TV, broadband and phone companies should treat those who are struggling.
TTNC Customer Support
We are obsessed with excellent customer service and giving customers the best possible support. Every single person in the TTNC team feels the same way about this, it's not just a management thing, it's in our core.
Using Concatenated SMS
A single SMS is 160 characters in length. A concatenated SMS is used when you want to send an SMS containing more than 160 characters.
TTNC Zapier App launched
We're pleased to announce our partnership with the automation platform Zapier. Our App will enable you to automatically send an SMS or make a Phone Call.
Tags now included in CDR downloads
Download your call data records (CDR’s) and you will see your phone number tags on CDR downloads.
VoIP Hardware - Let's Get Physical
Did you know that we supply VoIP Handsets and Adapters? We have everything you need to get up and running with VoIP.
Introducing the TTNC Softphone App for Mobile
Making and receiving calls has never been easier! We are delighted to announce the launch of our brand-new Softphone App
New Number Porting rules go live
Today, Ofcom announced that the Porting Override Request (POR) process is now live and has been rolled out as a standard process within the industry.
How-To: UK Ringtone - Answer calls anywhere in the world but still be 'around the corner'
Our UK Ringtone Bolt-On will replace the local ringing tone with the familiar UK tones we expect to hear.
Changes To Our Call Charges
The reason we’ve decided to look at call charges before anything else is because nearly every customer pays for call charges, therefore any changes we make will have a big, positive impact for our customers.
SMS = Savvy Marketing Service?
SMS Messaging provides an immediate, personal way to communicate with your audience. Almost 75% of customers prefer an SMS rather than a phone call.
Zapier: What is it, and how can it enhance your TTNC experience
Zapier is a web tool that allows you to connect apps you use every day to automate tasks and save time.
How-To: Use TTNC's Call Recording Control
TTNC’s Call Recording Control service allows agents to pause and resume recording during the conversation, reassuring customer when processing payments and preventing sensitive data from being stored.
TTNC Ring Groups
Ring Groups are a great way to control and share the distribution of incoming calls amongst employees and departments.
Changes to our call logs and data storage
We've made some changes to our platform and altered the way we collect, handle, and store data.
TTNC - Protection against over spending and bill shock
As a communications provider, we take a role and responsibilities seriously and try to protect our customers as much as we can.
SMS - Messaging The Masses
Quick & Efficient Messaging to the Masses via myTTNC, your real-time cloud communications platform. Confirmations, Reminders, Alerts, Notifications.
Call Recording and GDPR
Although Call recording has many uses and benefits, you should be aware of the legislation covering Call Recording and ensure that you are compliant with the new GDPR rules which came in to effect on 25th May 2018.
Enhanced Inbound Calls Webhook
TTNC has made some enhancements to our Inbound Calls Webhook: When this webhook is enabled you will receive a JSON payload
Infrastructure upgrades and introducing Docker Containers
Last year we completed a significant infrastructure upgrade. This included moving our entire infrastructure on to new hardw