Ofcom: Contract end and best deals communication
New rules come into effect this month, which could save money for more than 20 million people.
Ban on selling ‘locked’ mobile phones
Some of the UK Mobile Phone providers sell locked mobile phones so they cannot be used on another network. Ofcom is now proposing to ban the sale of locked mobile devices to remove this extra hurdle for customers.
Ofcom fines company for 'Telephone Slamming'
After an eleven-month investigation, Ofcom found Fareham based service provider 'Onestream' guilty of Telephone Slamming and fined them £35,000.
New Framework for fairness
In a bid to stamp out unfair practices and confusion, Ofcom’s Fairness Framework will support companies in their work to improve customer service and make fairness a core part of their business.
Document Verification for International Numbers
Regulatory enforcement related to phone numbers is on the rise around the world. This increased scrutiny is driven by various factors including increased incidents of misuse and abuse of phone numbers, and heightened national security concerns.
Number Porting Protection
Looking beyond current porting arrangements, Ofcom believes that it's time to transform how telephone numbers are administered, authenticated and ported.
Nuisance Calls & SMS: Joint Action Plan Update
Ofcom and the ICO have published an update on their joint action plan to tackle nuisance calls and SMS messages.
What is a memorable number and why do they matter?
What is a Memorable number and why do they matter? An explanation about Memorable numbers and why you should use them.
Ofcom fines company £50,000 for breaking number porting rules
A warning to any Communication company who tries to stop their customers from switching to another provider.
Price caps for intra-EU communications
New EU rules on retail price caps for intra-EU communications are being introduced and come into effect on the 15th May 2019.
New price cap on calling 118 numbers
In an attempt to protect people who use 118 directory enquiry services from high call charges, Ofcom is introducing a new price cap on all calls made to 118 numbers.
Call Recording and GDPR
Although Call recording has many uses and benefits, you should be aware of the legislation covering Call Recording and ensure that you are compliant with the new GDPR rules which came in to effect on 25th May 2018.
Ofcom Statement: Guidelines for Calling Line Identification Facilities
On the 26th April 2018 OFCOM published a statement in relation to the guidelines for Calling Line Identification facilities.
Telephones are a key part of your business. You need to ensure that you are making the most of your telephone system, starting with the number itself.
Mini Case Study - how numbers break down barriers
In just a month’s time, runners will be gearing up to take part in the Morrisons Great North Run, all in aid of charity. Wh
The death of 03 numbers?
If you weren’t already aware, on 1st July 2015 it became free to call an 0800 number from a mobile. This is fantastic news
Increase your business with a Freephone number
0800 numbers are a well known and very popular number range in the UK. The main reason is that it doesn’t cost anything to
The difference between fake and virtual telephone numbers
Reading through the BBC website the other day, I stumbled across this interesting little article about fake phone numbers.
How having a Local Number can benefit your business
In part 2 of our series looking at Local Numbers, we consider the cost to call this type of number. Local Numbers are wide
A brief history of Local Numbers in the UK
Local Numbers are second nature to us. Certainly for me it’s difficult to imagine a time when area codes weren’t presented