TTNC's year in brief

Company News /

Christmas is nearly upon us after what has been the most extreme and challenging year for many people and businesses.

I'd like to start by saying a huge thank you to everyone in the TTNC team; they are the best people I've ever worked with, and I'm eternally grateful for their dedication, loyalty and hard work. In what are difficult and trying times, everyone in the team has done an outstanding job, whether it be keeping things running, building new services or continuing to provide the high level of customer service and support that we are known for. Well done and thank you team!

Despite 2020 being anything but ordinary, we have been able to achieve numerous things as a company, even while working from our respective home offices, dining rooms and back bedrooms.

As a company, we are lucky that we can work from home, with very few issues. Daily Zoom meetings help keep the communication between our various teams, and the Cloud-based nature of our services means that we have been able to offer our customer's great support as usual.

Here is a brief rundown of our 2020 highlights.


Company News Recap

Even though we have been distanced working for the first time, we have achieved a lot as a company this year, winning awards, helping communities and increasing our staffing levels.

January
  • Remained number one in three Trustpilot categories.
  • February
  • Obtained ISO 27001 and ISO 9001.
  • Paige joined the Support Team.
  • March
  • Covid hit, and we closed our offices and moved to work from home.
  • We were shortlisted for three ITSPA Awards!!
  • April
  • Pledged to provide free services to anyone or any organisation providing Covid support.
  • July
  • Jake joins the Technical Team on a 3-month internship.
  • We received our 500th review on Trustpilot.
  • September
  • Won ITSPA Best Service Provider (Small Enterprise) Award, that's three trophies in three years!
  • The office is made Covid safe for reduced staff numbers to return part-time. Plans put on hold due to new restrictions.
  • October
  • TTNC is 16 years old.
  • November
  • Caroline joined the Customer Services Team.

  • Regulatory and Industry News Recap

    A lot of the news coming from the industry was, as you would expect, focusing on the pandemic. However, announcements were made throughout the year, offering great reassurances for consumers and tightening of the regulations to help eradicate issues for users.

    January
  • Update to Information, Connection or Signposting Services (ICSS).
  • Regulatory requirements for International numbers updated.
  • February
  • Ofcom: "Companies must tell customers about their best deals."
  • April
  • Ofcom offer advice about Coronavirus scam calls and texts.
  • May
  • Ofcom finds people are receiving fewer nuisance calls, but there is still more work to do.
  • July
  • Ofcom published their best practices to treat vulnerable people fairly.
  • Ofcom offers support for customers struggling to pay their phone or broadband bill.
  • September
  • Porting process updated to require a Customer Letter of Authority to begin submission.
  • October
  • Ban selling locked mobile handsets announced, making moving provider's easier.
  • Report finds that scam calls fall by 75% in the last year.

  • Product Recap

    We have managed to achieve lots of important updates to our service and products over the last 12 months. Changes to make our system more user-friendly, updated functions in the back end to make things run smoother, and product amendments to offer our customers exactly what they want.

    January
  • We expanded our International Number range coverage and added 20 more countries.
  • Update to Desktop Softphone App to make a call by simply clicking a web link.
  • February
  • International Number review reduces the pricing of numbers in many countries.
  • May
  • TLS Update for API users
  • International number regulatory updates (more address requirements).
  • June
  • Made Call Tracking even easier in myTTNC.
  • Tiered Monthly Number pricing offered for people with multiple numbers.
  • July
  • Offer full SMS functionality via myTTNC for all mobile numbers.
  • Updated Terms & Conditions to include a new process to keep empty and un-used accounts to a minimum.
  • September
  • Inbound SMS functionality added to all our International numbers.
  • October
  • Three new Voice Artists added to our Professional Voice Recording selection.
  • November
  • SIP Trunk functionality changed to allow easy updates to outbound CLI's.
  • We launched our new range of 07 UK Mobile Number.
  • End of life for 070 Personal Numbers, due to public wariness of range and costs. Range replaced by 07 Mobile numbers.
  • December
  • Audio playback module of myTTNC changed due to removal of Flash from browsers at the end of the year.
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    Paul Bell